NTISthis.com

Evidence Guide: ICAS5199B - Manage business websites and servers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAS5199B - Manage business websites and servers

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain business website and contents

  1. Establish personnel polices and procedures for managing access and changes to all aspects of the business website
  2. Design and start a training program for teaching staff how to use procedures and polices as well as making changes to the business website
  3. Evaluate and test site analysis software on a non-live server to verify all features and functions are safe for use on a live server
  4. Generate site summary reports in line with the organisational quality management program or guidelines
  5. Review reports found to have generated security flaws
  6. Check links for functionality and ongoing relevance
  7. Modify web pages according to changing business requirements and analysis of site summary report
  8. Maintain and debug database information according to site and information requirements
Establish personnel polices and procedures for managing access and changes to all aspects of the business website

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Design and start a training program for teaching staff how to use procedures and polices as well as making changes to the business website

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate and test site analysis software on a non-live server to verify all features and functions are safe for use on a live server

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Generate site summary reports in line with the organisational quality management program or guidelines

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review reports found to have generated security flaws

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check links for functionality and ongoing relevance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modify web pages according to changing business requirements and analysis of site summary report

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain and debug database information according to site and information requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain business security of the website

  1. Establish a security response procedure to control information placed on the business website by developers, designers and end-users
  2. Develop a security plan
  3. Test site security according to organisational requirements of the securityplan
  4. Maintain site security using information from security vendors and technical media outlets
Establish a security response procedure to control information placed on the business website by developers, designers and end-users

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop a security plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Test site security according to organisational requirements of the securityplan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain site security using information from security vendors and technical media outlets

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor business website performance

  1. Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring
  2. Determine business website load metrics and performance indicators in line with organisational requirements
  3. Measure business website server performance with serveranalysistools
  4. Identify and document business options for performance improvement
  5. Submit website server performance reports to client
Select server analysis tools with reference to organisational requirements and the range of functionalities requiring monitoring

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine business website load metrics and performance indicators in line with organisational requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Measure business website server performance with serveranalysistools

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and document business options for performance improvement

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit website server performance reports to client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Undertake capacity planning

  1. Determine future peak volumes by measuring page usage and volume accesses
  2. Develop an upgrade program to deal with increasing load and performance issues
  3. Set performance benchmarks to take into consideration possible future scenarios for each relevant load metric
  4. Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting
Determine future peak volumes by measuring page usage and volume accesses

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop an upgrade program to deal with increasing load and performance issues

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set performance benchmarks to take into consideration possible future scenarios for each relevant load metric

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine options for upgrade path for equipment needs based on research and business website performance growth forecasting

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to maintain a consistent and constantly performing website that meets the stated business strategies and directions.

To demonstrate competency in this unit the learner will require access to:

Site servers and web servers

Business website

Site server software

Analysis software

Requirements documentation

Business planning documentation

Context of and specific resources for assessment

Performance issues and response times remain a primary concern of business and business websites. Optimising the performance of the website and associated servers will ensure smooth functionality of the pages and effective operation of commercial transactions through the site.

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Assessment must ensure:

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAA6157B Develop technical requirements for a business solution

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Use of a current site server, web server log file analysis and traffic tracking software

Use of a current forecasting methodology for identifying traffic peaks

Maintaining firewalls

Maintaining VPN gateways

Request for proposals (RFPs)

Intrusion detection software

Integrity checking software

Required knowledge

Website architecture

Website security issues

Queuing systems

SGML and associated standards

Bottlenecks and methods of correction

Workload metrics

User request classes

Electronic Commerce Modelling Language

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Servers may include:

Apache HTTP server

IBM VisualAge and WebSphere

Microsoft-Internet-Information-Server, Microsoft-IIS

NetDynamics

Lotus Domino

Zope

Netscape Enterprise server, Netscape-FastTrack, Netscapebusiness

Sun Microsystems iPlanet web server

iPlanet-Enterprise

Sun Microsystems Java web server

Email servers

File and print servers

FTP servers

Proxy servers

Database may include:

Oracle

Sybase

Microsoft SQL server

Ingres

DB2

Informix

mSQL

MySQL

SQL server

Server analysis tools may include:

Apache JSSI

Apache Jmeter

Securityplan may include:

theft

viruses

standards (including archival, back-up, network)

privacy

audits

alerts and usually relates directly to the security objectives of the organisation

Client may include but is not limited to:

internal departments

external organisations

individual people

employees

Equipment may include but is not limited to:

workstations

personal computers

modems or other connectivity devices

printers

DSL modems

hard drives

monitors

switches

hubs

personal digital assistant (PDA)

other peripheral devices