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Evidence Guide: ICASAD504A - Implement quality assurance processes for business solutions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAD504A - Implement quality assurance processes for business solutions

What evidence can you provide to prove your understanding of each of the following citeria?

Plan business quality assurance process

  1. Determine business quality performance expectations and benchmark standards
  2. Develop business standards and guidelines for achieving each benchmark
  3. Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures
  4. Communicate quality policy and procedures to appropriate stakeholders
  5. Document expectations, standards and benchmarks in a quality plan based on business documentation standards
  6. Identify appropriate quality management systems guides, including quality management plan for complex activities
Determine business quality performance expectations and benchmark standards

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop business standards and guidelines for achieving each benchmark

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Allocate strategic quality responsibilities for meeting business standards and guidelines according to business procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate quality policy and procedures to appropriate stakeholders

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document expectations, standards and benchmarks in a quality plan based on business documentation standards

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify appropriate quality management systems guides, including quality management plan for complex activities

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement quality policies and plans

  1. Write quality policy for business directive
  2. Create quality management plan for business process
  3. Distribute quality management plan to key people for feedback
  4. Analyse feedback to determine if corrective action needs to be taken
  5. Make changes to quality management plan, if required, to incorporate corrective action
  6. Allocate key quality tasks and functions to appropriate person as per the quality management plan
  7. Establish and document a quality reporting and monitoring program
  8. Check and document skills of staff to ensure that they are able to meet the quality standards required
Write quality policy for business directive

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Create quality management plan for business process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Distribute quality management plan to key people for feedback

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse feedback to determine if corrective action needs to be taken

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make changes to quality management plan, if required, to incorporate corrective action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Allocate key quality tasks and functions to appropriate person as per the quality management plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish and document a quality reporting and monitoring program

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check and document skills of staff to ensure that they are able to meet the quality standards required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Control quality assurance processes

  1. Implement quality performance guidelines, procedures and processes as per the quality management plan
  2. Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes
  3. Monitor quality process performance as per the quality management plan
  4. Report on monitoring of quality performance to key decision makers
  5. Identify and record breakdowns in the system and create corrective action requests
  6. Take immediate corrective action, where necessary
Implement quality performance guidelines, procedures and processes as per the quality management plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain stakeholder feedback, including client satisfaction to monitor implementation of quality processes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor quality process performance as per the quality management plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Report on monitoring of quality performance to key decision makers

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and record breakdowns in the system and create corrective action requests

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take immediate corrective action, where necessary

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Improve quality

  1. Collect, analyse and measure quality performance results against benchmarks to determine quality standards
  2. Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action
  3. Determine corrective actions to be taken and assign responsibility for taking the action where appropriate
  4. Identify who will be responsible for quality improvement
  5. Implement corrective action solutions and measure performance
  6. Review and adjust benchmark standards periodically in order to improve quality performance
  7. Document quality performance results and disseminate the information to stakeholders as appropriate
  8. Review business procedures at predetermined schedules as part of a management-review process and quality-reporting function
Collect, analyse and measure quality performance results against benchmarks to determine quality standards

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine the frequency of quality breakdowns through corrective action requests in order to identify whether defects are isolated incidents or require a wider analysis and corrective action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine corrective actions to be taken and assign responsibility for taking the action where appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify who will be responsible for quality improvement

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement corrective action solutions and measure performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review and adjust benchmark standards periodically in order to improve quality performance

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document quality performance results and disseminate the information to stakeholders as appropriate

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review business procedures at predetermined schedules as part of a management-review process and quality-reporting function

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and implement appropriate processes and procedures to ensure quality expectations are met

produce quality standards that are quantitative and applied universally

document quality assurance standards.

Context of and specific resources for assessment

Assessment must ensure access to:

related quality standards

data related to the business model

quality guidelines

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of quality assurance and appropriate processes

review of candidate’s documented implementation plan.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

analyse current development environment with regard to implementing quality plan

analyse quality performance results

communication skills to liaise with a variety of key stakeholders and customers

literacy skills to:

compile a quality plan

interpret quality reports

planning and organisational skills to schedule the implementation

problem-solving skills to solve quality breakdown issues

technical skills to:

audit website security

test evaluation data

test implementation data

test technical design development.

Required knowledge

copyright and intellectual property relating to IT systems development

features of business models

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

quality concepts applied to IT

quality improvement processes

techniques of technical performance measurement

website architecture, including operating system

website privacy, accessibility and equity legislation.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Standards may include:

ISO, IEC and AS standards

organisational standards

project standards.

Stakeholders may include:

community groups

corporate body

end user

government body

internal or external client.

Documentation standards may include:

ISO, IEC and AS standards

organisational standards

policy relating to:

distribution

revision

sign-off and storage

project standards

tools for documenting:

word-processing packages

desktop-publishing packages.

Quality management plan may include:

audit

authorisations and responsibilities for quality control

communications and responsibilities

continuous improvement

critical success factors

measurement criteria and inspection

processes

quality assurance

report

review procedures.

Appropriate person may include:

authorised business representative

client

supervisor.

Quality standards may be specific to:

internal or customer-supplied standards

international standards

national standards

organisational standards.

Client may include:

employees

external organisations

individuals

internal departments.

System may include:

applications

application service provider (ASP)

databases

gateways

internet service provider (ISP)

operating systems

servers.