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Evidence Guide: ICASAS306A - Maintain equipment and software

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS306A - Maintain equipment and software

What evidence can you provide to prove your understanding of each of the following citeria?

Determine and undertake required equipment maintenance

  1. Examine and review specified equipment and maintenance procedures, in order to determine those procedures that can be handled internally
  2. Organise and undertake internal maintenance, as specified in the maintenance procedures
  3. Report problems promptly to appropriate person
Examine and review specified equipment and maintenance procedures, in order to determine those procedures that can be handled internally

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and undertake internal maintenance, as specified in the maintenance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report problems promptly to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose and repair faults

  1. Assess an existing problem situation and identify the main problem area
  2. Test the suspected faulty equipment or software for possible failures or performance degradation, using available technology
  3. Analyse the test results
  4. Review historical fault data for information of relevance to existing faults
  5. Develop plans, with prioritised tasks and contingency arrangements, for the repair or replacement of faulty equipment or software, with minimum disruption to client
  6. Liaise with appropriate person to obtain approval for the plans
  7. Obtain necessary components and repair the equipment or software in a timely, organised manner, following OHS standards
Assess an existing problem situation and identify the main problem area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test the suspected faulty equipment or software for possible failures or performance degradation, using available technology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the test results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review historical fault data for information of relevance to existing faults

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plans, with prioritised tasks and contingency arrangements, for the repair or replacement of faulty equipment or software, with minimum disruption to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate person to obtain approval for the plans

Completed
Date:

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Obtain necessary components and repair the equipment or software in a timely, organised manner, following OHS standards

Completed
Date:

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Update documentation and make recommendations for future maintenance

  1. Record maintenance and fault data and equipment modifications, according to organisational standards
  2. Identify and report instances where preventative measures are needed
  3. Review and update maintenance and fault data and report outcomes periodically to appropriate person
Record maintenance and fault data and equipment modifications, according to organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report instances where preventative measures are needed

Completed
Date:

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Review and update maintenance and fault data and report outcomes periodically to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

undertake maintenance according to maintenance procedures

resolve a defined range of equipment and software problems

maintain accurate records according to organisational guidelines.

Context of and specific resources for assessment

Assessment must ensure access to:

maintenance procedures

technical environment with a variety of operational equipment, software and tools

technical manuals, records and documentation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate testing suspected faulty equipment or software for possible failures or performance degradation and then analysing the test results

review of candidate’s plans for the repair or replacement of faulty equipment or software developed

review of maintenance records and fault data maintained and updated.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

basic analytical skills to:

analyse historical fault data for information of relevance to existing faults

analyse test results

assess an existing problem and identify the main problem area

determine which equipment and maintenance procedures can be handled internally

communication skills to:

follow up with client

liaise with technical team members

provide assistance according to organisational guidelines

provide clear and precise advice when logging calls from help-desk support staff

literacy skills to:

document initial problem and recommendations to solve problem

prepare maintenance report in line with organisational guidelines and support agreements

read and interpret technical manuals

record maintenance and fault data and equipment modifications, according to organisational standards

planning and organisational skills to:

balance competing and complex demands

make contingency arrangements

minimise disruption to client

organise maintenance

problem-solving skills to:

determine problems based on diagnostic tests

solve unknown problems in a range of contexts

technical skills to:

repair equipment or software in a timely, organised manner

test suspected faulty equipment or software

undertake diagnostic and maintenance tasks

use current industry-accepted hardware and software testing and diagnostic tools.

Required knowledge

equipment and software maintenance practices

help-desk response level escalation procedures

operation and purpose of specified equipment

operation of technical diagnostic tools

quality assurance practices

relevant service level agreements (SLAs) to determine the conditions of the SLA cover

client warranty claims, repair or replacement procedures

system's current functionality.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment may include:

hard drives

hubs or switches

modems or other connectivity devices

monitors

other peripheral devices

personal computers (PCs)

personal digital assistants (PDAs)

printers

switches

tablet PC

workstations.

Maintenance may include:

on-site response

remote diagnostics

return to depot.

Appropriate person may include:

authorised business representative

client

supervisor

system administrator.

Software may include:

application:

database

internet browser

spreadsheet

word-processing

commercial

customised

in-house

programming software:

assembler

C++, VB, Visual Fox Pro

compiler

development tools

system:

computer security

device drivers

operating system.

Client may include:

employee

external organisation

individual

internal department.

Components may include:

CD and DVD drives

central processing unit (CPU)

complementary metal oxide semiconductor (CMOS) battery

fax or modem cards

interface cards

motherboards

power supply

random access memory (RAM).

OHS standards may include:

correct posture

electrical safety

safe lifting methods.