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Evidence Guide: ICASAS406A - Implement and hand over system components

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS406A - Implement and hand over system components

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm system integrity

  1. Check the functioning of system components in both a stand-alone and integrated environment
  2. Specify shortcomings or problems and create an action plan
  3. Review action plan with client
  4. Document system components according to standards and procedures
Check the functioning of system components in both a stand-alone and integrated environment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Specify shortcomings or problems and create an action plan

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review action plan with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document system components according to standards and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide operation and maintenance guidance

  1. Identify and document operational issues and procedures
  2. Discuss maintenance issues with technical support and document outcomes
  3. Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies
  4. Clarify outstanding issues with client
Identify and document operational issues and procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss maintenance issues with technical support and document outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compare maintenance, operational and warranty considerations with service level agreements (SLAs) and document discrepancies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Clarify outstanding issues with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Hand over system to client

  1. Demonstrate installed system to client
  2. Obtain client sign-off to confirm satisfaction and acceptance of the installed system
  3. Discuss and confirm short-term implementation support with client
  4. Discuss and confirm further training needs with client
  5. Document needs and submit to appropriate person for action
Demonstrate installed system to client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain client sign-off to confirm satisfaction and acceptance of the installed system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss and confirm short-term implementation support with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss and confirm further training needs with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document needs and submit to appropriate person for action

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

confirm system integrity

confirm operational and maintenance procedures are in place and viable.

Context of and specific resources for assessment

Assessment must ensure access to:

customer computer site and system or suitable simulated system and environment

implementation plan

people involved in hand-over

project plan

SLAs

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of operational procedures for IT systems

review of maintenance guidance documentation for the installed system

evaluation of the report prepared by the officer conducting the system testing procedures and assessing test results.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

evaluate a range of complex test data

rigorously assess every probable event

communication skills to liaise with team members and contractors

literacy skills to:

analyse test data

interpret test results

technical skills to perform system testing.

Required knowledge

current business practices related to preparing reports, such as confirming system integrity and handing over system

current industry-accepted hardware and software products to enable the candidate to optimise the value of a supply contract

change-management systems

client-business domain

information-gathering techniques

OHS requirements related to work safety, environmental factors and ergonomic considerations

operational procedures for IT systems

project plan, including constraints, guidelines and deadlines

quality assurance practices

role of stakeholders and the degree of stakeholder involvement so that levels of responsibility in a project can be clearly defined

vendor product directions.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:

application service provider

applications

databases

gateways

internet service provider (ISP)

operating system

servers.

Components may include:

CD and DVD drives

central processing unit (CPU)

complementary metal oxide semiconductor (CMOS) battery

CPU upgrades

drives

fax or modem cards

interface cards

motherboards

random access memory (RAM) upgrades.

Client may include:

external organisation

individual

internal department

internal employee.

Service level agreements:

clearly specify and quantify service levels

identify evaluation or audit of service levels

relate to communications carriers, internet service providers (ISPs), application service providers (ASPs) and SLAs for vendor products

should consider business processes and requirements.

Appropriate person may include:

authorised business representative

client

supervisor.