Undertake IT system capacity planning Evidence Guide

NTISthis.com

Evidence Guide: ICASAS417A - Undertake IT system capacity planning

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

ICASAS417A - Undertake IT system capacity planning

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse existing system capacity

Review the existing system configuration information, both hardware and software, to determine capacity issues
Investigate the current workload of the system and analyse its effect on the capacity to perform
Examine the current service level agreement to determine agreed-upon capacity standards
Examine and analyse the fault logs for those caused by capacity problems
Discuss and review capacity issues with users
Document the information gathered about the existing system workload and capacity according to organisational guidelines

Review the existing system configuration information, both hardware and software, to determine capacity issues

Completed
Date:

Teacher:

Evidence:

Investigate the current workload of the system and analyse its effect on the capacity to perform

Completed
Date:

Teacher:

Evidence:

Examine the current service level agreement to determine agreed-upon capacity standards

Completed
Date:

Teacher:

Evidence:

Examine and analyse the fault logs for those caused by capacity problems

Completed
Date:

Teacher:

Evidence:

Discuss and review capacity issues with users

Completed
Date:

Teacher:

Evidence:

Document the information gathered about the existing system workload and capacity according to organisational guidelines

Completed
Date:

Teacher:

Evidence:

Determine future capacity requirements

Interview the user in order to gather data about future capacity requirements of the system
Organise and analyse the future requirements data and then evaluate to obtain a forecast workload for the system
Using the data and information gathered, compare the existing workload with the forecast workload and evaluate, to determine capacity problem areas
Estimate the resources and equipment required to resolve predicted capacity problems
Undertake a financial analysis of the estimated capacity requirements
Organise and document information according to organisational guidelines
Evaluate documentation in order to create a report, detailing recommendations for capacity enhancements, for presentation to appropriate person

Interview the user in order to gather data about future capacity requirements of the system

Completed
Date:

Teacher:

Evidence:

Organise and analyse the future requirements data and then evaluate to obtain a forecast workload for the system

Completed
Date:

Teacher:

Evidence:

Using the data and information gathered, compare the existing workload with the forecast workload and evaluate, to determine capacity problem areas

Completed
Date:

Teacher:

Evidence:

Estimate the resources and equipment required to resolve predicted capacity problems

Completed
Date:

Teacher:

Evidence:

Undertake a financial analysis of the estimated capacity requirements

Completed
Date:

Teacher:

Evidence:

Organise and document information according to organisational guidelines

Completed
Date:

Teacher:

Evidence:

Evaluate documentation in order to create a report, detailing recommendations for capacity enhancements, for presentation to appropriate person

Completed
Date:

Teacher:

Evidence:

Develop plan for capacity enhancements

Develop a plan for implementing the recommended enhancements, with prioritised tasks and minimum disruption to users
Factor into the implementation plan the availability of finances, staff and other requirements
Submit the implementation plan to appropriate person for approval and revision

Develop a plan for implementing the recommended enhancements, with prioritised tasks and minimum disruption to users

Completed
Date:

Teacher:

Evidence:

Factor into the implementation plan the availability of finances, staff and other requirements

Completed
Date:

Teacher:

Evidence:

Submit the implementation plan to appropriate person for approval and revision

Completed
Date:

Teacher:

Evidence:

Install capacity enhancements

Install the capacity enhancements according to installation procedures, organisational guidelines and implementation plan
Measure the increase in capacity and performance resulting from installed equipment in order to assess that capacity requirements have been met
Update documentation according to organisational guidelines to reflect the capacity enhancements

Install the capacity enhancements according to installation procedures, organisational guidelines and implementation plan

Completed
Date:

Teacher:

Evidence:

Measure the increase in capacity and performance resulting from installed equipment in order to assess that capacity requirements have been met

Completed
Date:

Teacher:

Evidence:

Update documentation according to organisational guidelines to reflect the capacity enhancements

Completed
Date:

Teacher:

Evidence:

Monitor ongoing capacity requirements

Monitor and assess the impact of new technology and application development on capacity and performance
Implement and maintain a performance database
Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Monitor and assess the impact of new technology and application development on capacity and performance

Completed
Date:

Teacher:

Evidence:

Implement and maintain a performance database

Completed
Date:

Teacher:

Evidence:

Review and assess benchmarks and performance regularly with work team to enable timely capacity enhancements and updates of benchmarks

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: monitor and accurately assess current and future capacity requirements of a system predict capacity requirements resulting from business growth, with forecasts being realistic and achievable plan and install capacity enhancements create and maintain required documentation.
Context of and specific resources for assessment	Assessment must ensure access to: live system service level agreements fault logs users hardware components for installation appropriate learning and assessment support when required modified equipment for people with special needs.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: review of: report detailing recommendations for capacity enhancements based on a financial analysis and resources and equipment required implementation plan for recommended enhancements, with prioritised tasks and minimum disruption to users direct observation of: installing the capacity enhancements following installation procedures, organisational guidelines and implementation plan measuring the improved capacity and performance resulting from capacity enhancements evaluation of performance database implemented and maintained verbal or written questioning to assess knowledge of: industry products, services and practices techniques of capacity planning.
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to:

evaluate current practices

evaluate documentation to create a report, detailing recommendations for capacity enhancements

examine and analyse the fault logs for those caused by capacity problems

investigate the current workload of the system and its effect on the capacity to perform

review the existing system configuration information to determine capacity issues

communication skills to deal with other team members, clients and vendors

literacy skills to:

interpret technical manuals and forecasting data

process and present written and verbal information

planning and organisational skills to:

allow for scheduled maintenance, budgeting and costing, and communications

develop new criteria and procedures for performing current practices

develop plans with prioritised tasks

make contingency arrangements

minimise disruption to client

prepare time lines

ensure quality assurance and risk management

problem-solving skills to resolve problems through developing capacity planning initiatives

technical skills to:

modify current system to incorporate the planned changes

oversee installation of hardware and software elements.

Required knowledge

detailed knowledge of system's current functionality

overview knowledge of:

component performance management

current industry-accepted hardware and software products, including their general features and capabilities

key features of financial analysis

client business domain

performance monitoring tools

quality assurance practices with regard to proposed IT capability enhancements

service level agreements relating to proposed IT capability enhancements

role of stakeholders and the degree of stakeholder involvement.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

System may include:	hardware components that run a computer software components that run a computer.
Hardware may include:	modems or other connectivity devices networks personal computers remote sites servers workstations.
Software may include:	application software: database internet browser spreadsheet word-processing commercial customised software in-house programming software: assembler compiler development tools system software: computer security software device drivers operating system.
Service level agreementmay include:	application service providers (ASPs) business processes and requirements charge back to business units communications carriers expectations regarding: audit of service levels service levels penalties infrastructure services internet service providers (ISPs) vendor products workload and performance considerations.
Problems may relate to:	business business need or opportunity that must be addressed network people in the organisation system.
Users may include:	departments within the organisation persons within a department third parties.
Organisational guidelines may include:	communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk.
Requirements may relate to:	business network people in the organisation system.
Forecast workload may be determined from:	application development personnel competitive pressures corporate business plans economic trends outside influences, such as legal requirements trends in existing workload user interviews user questionnaires.
Equipment may include:	hard drives hubs modems or other connectivity devices monitors other peripheral devices personal computers personal digital assistant (PDA) printers switches workstations.
Documentation may follow:	audit trails International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards naming standards project management templates report writing principles version control.
Appropriate person may include:	authorised business representative client project manager supervisor.
Database may include:	DB2 Informix Ingres Microsoft Structured Query Language (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase.

NTISthis.com

Evidence Guide: ICASAS417A - Undertake IT system capacity planning

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

ICASAS417A - Undertake IT system capacity planning

Analyse existing system capacity

Determine future capacity requirements

Develop plan for capacity enhancements

Install capacity enhancements

Monitor ongoing capacity requirements

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _