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Evidence Guide: ICASAS424A - Support different operating systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS424A - Support different operating systems

What evidence can you provide to prove your understanding of each of the following citeria?

Determine organisation’s help-desk procedures

  1. Review organisation’s technical support procedures
  2. Interrogate help-desk system
  3. Liaise with client
Review organisation’s technical support procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interrogate help-desk system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Liaise with client

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify OS

  1. Examine operating system file and root structure
  2. Identify profile information
  3. Explore the help structure
  4. Observe boot process
Examine operating system file and root structure

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify profile information

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Explore the help structure

Completed
Date:

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Evidence:

 

 

 

 

 

 

 

Observe boot process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Differentiate OS

  1. Compare and contrast features of OS
  2. Examine kernel file structures
  3. Determine currency of operating system
Compare and contrast features of OS

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Examine kernel file structures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine currency of operating system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Analyse OS boot processes

  1. Analyse boot procedures
  2. Evaluate associated boot files
  3. Itemise boot procedures for different operating procedures
Analyse boot procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate associated boot files

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Itemise boot procedures for different operating procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

evaluate a non-functional OS

diagnose cause of system faults

rectify the fault.

Context of and specific resources for assessment

Assessment must ensure access to:

stand-alone or networked PC

appropriate OS installation CD or recovery boot discs

drivers for connected devices

help-desk system

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate rectifying a boot process problem

review of candidate’s completed call documentation

verbal or written questioning to assess candidate’s knowledge of boot procedures of different OS.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to interpret technical manuals

learning skills to maintain knowledge of current industry-accepted hardware and software products

planning and organisational skills to plan the upgrade or installation of OS, taking into account time, environment, and internal and external issues

problem-solving skills to solve client OS problems

technical skills to:

select, source and use appropriate software and tools based on analysis of technical needs

solve OS boot problems.

Required knowledge

boot processes in use

files required for operation

range of OS.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operating system may include:

Mac:

Mac OS 9

Mac OS X

current Windows:

Windows 2000

Windows 7

Windows Vista

Windows XP

legacy Windows:

DOS

Windows 95

Windows 98

Windows ME

Windows NT 4.0

Unix-like:

BSD and derivations:

FreeBSD

NetBSD

OpenBSD

GNU and Linux

NextStep

Suse Linux

available open source OS.

Features may include:

configuration

file handling

internet network access

log-on procedures

printing

user interface.