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Evidence Guide: ICASAS506A - Update IT system operational procedures

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS506A - Update IT system operational procedures

What evidence can you provide to prove your understanding of each of the following citeria?

Assess technical and user documentation

  1. Review current versions of technical and user documentation
  2. Compare accuracy of technical and user documentation with current system functionality
  3. Identify and document inaccuracies in the documentation
Review current versions of technical and user documentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Compare accuracy of technical and user documentation with current system functionality

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and document inaccuracies in the documentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update procedures

  1. Determine operational procedure requirements using review outcomes
  2. Develop or update operating procedures for the system
  3. Submit proposed operating procedures to appropriate person
Determine operational procedure requirements using review outcomes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop or update operating procedures for the system

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit proposed operating procedures to appropriate person

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update documentation

  1. Review feedback and make appropriate changes
  2. Update technical and user documentation to incorporate changes
  3. Submit technical and user documentation to appropriate person for final approval
  4. Distribute technical and user documentation as agreed with appropriate person
Review feedback and make appropriate changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Update technical and user documentation to incorporate changes

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Submit technical and user documentation to appropriate person for final approval

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Distribute technical and user documentation as agreed with appropriate person

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

assess system functionality

review and update technical and user documentation

develop procedures to operate systems.

Context of and specific resources for assessment

Assessment must ensure access to:

system or project-related documentation

staffing resources

documentation tools

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate updating technical and user documentation

verbal or written questioning to assess candidate’s knowledge of accuracy of technical and user documentation related to system functionality

review of operating procedures developed.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

communication skills to present information to staff and others

literacy skills to:

analyse and evaluate documentation

update technical and user documentation

write business reports

planning and organisational skills to:

develop procedures

work in teams

problem-solving skills to analyse and evaluate information

technical skills to:

operate current system

produce documents on various media for distribution

review technical documentation.

Required knowledge

client business domain

current business practices related to preparing reports

current industry-accepted hardware and software products, including their general features and capabilities

documentation standards and tools

role of stakeholders and the degree of stakeholder involvement.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technical and user documentation may include:

brochures

help references

online help

operational procedures

reports

system design

system functionality

system or project specifications

technical manuals

training materials and self-paced tutorials

user guides.

System may include:

applications

databases

gateways

networks

operating systems

servers

software.

Appropriate person may include:

authorised business representative

client

supervisor.