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Evidence Guide: ICASAS601A - Implement change-management processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICASAS601A - Implement change-management processes

What evidence can you provide to prove your understanding of each of the following citeria?

Plan IT system changes

  1. Research and develop change procedures and conventions
  2. Develop IT change-management plan
  3. Identify key personnel responsible for change-management policy and procedures
  4. Train staff and management in change-management procedures and policies
  5. Evaluate current IT system to determine changing user or business patterns
  6. Identify key personnel responsible for authorising and implementing change-management plan
Research and develop change procedures and conventions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop IT change-management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel responsible for change-management policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Train staff and management in change-management procedures and policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current IT system to determine changing user or business patterns

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key personnel responsible for authorising and implementing change-management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify technology system change needs

  1. Determine current IT benchmarks
  2. Compare identified needs against performance benchmarks to identify possible changes
  3. Assess proposed changes to determine impact
  4. Notify key personnel of necessary change
Determine current IT benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare identified needs against performance benchmarks to identify possible changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess proposed changes to determine impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify key personnel of necessary change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change

  1. Plan change schedule
  2. Prioritise changes and allocate resources
  3. Implement change-management plan and procedures
  4. Involve stakeholders in the implementation process
  5. Capture new performance benchmarks to measure changes
  6. Ensure appropriate liaison methods are used
  7. Identify training requirements
  8. Notify stakeholders of change
Plan change schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise changes and allocate resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement change-management plan and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve stakeholders in the implementation process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture new performance benchmarks to measure changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure appropriate liaison methods are used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify stakeholders of change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and review implementation

  1. Measure change performance against new benchmarks
  2. Submit performance results to stakeholders
  3. Obtain sign-off on changes
  4. Provide appropriate documentation and reporting
Measure change performance against new benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit performance results to stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off on changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate documentation and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify elements that require changing

plan, implement, monitor and review change and apply guidelines and policies to the change-management process

maintain appropriate version control

maintain compliance with existing accessibility and other policies.

Context of and specific resources for assessment

Assessment must ensure access to:

international standards

operational data from an organisation

needs analysis data

organisational planning guidelines

version control guidelines

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of:

performance benchmarking

change-management principles

information technology systems

internet and internetworking architecture

server access security procedures and general security issues relating to a particular operating system

review of candidate’s completed documentation of the change process.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Required Skills and Knowledge

Required skills

analytical skills to gather and analyse data regarding the priorities and effects of specific changes

communication skills to liaise with stakeholders and team members

literacy skills to write technical reports

planning and organisational skills to prioritise tasks and contingency arrangements

technical skills to:

administer local and remote change procedures

ensure previous system is backed up for a cancelled system change

monitor system security during change and prevent system threats.

Required knowledge

change-management principles

functions and features of current information technology systems

internet, and internet working architecture

principles and structure of performance benchmarking

server access security procedures and general security issues relating to a particular operating system.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Change procedures may relate to:

document

formal procedures that must be adhered to:

check points and sign-offs with documented procedures and templates

communication with stakeholders

dispute resolution

implementation of financial control mechanisms

modification procedures

processes for determining size and cost

incremental

process-based

result of an impact on quality, cost or OHS

socially-based

verbal.

System may include:

application programs

networks

operating systems

websites.

User may include:

department within the organisation

person within a department

third party.

Benchmarks may include:

cost savings

performance

quality

technical.

Stakeholders may include:

community groups

corporate body

end user

government body

internal or external client.

Liaison methods may include:

customer relationship management (CRM) technologies

email

group information sessions

management reviews

needs analysis surveys

newsletters

planning workshops

telephone calls

web information portals

written reports.

Requirements may relate to:

business

network

people in the organisation

system.