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Evidence Guide: ICAU1133B - Send and retrieve information using web browsers and email

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAU1133B - Send and retrieve information using web browsers and email

What evidence can you provide to prove your understanding of each of the following citeria?

Access the internet

  1. Open an internetbrowser and set a home page of personal choice by setting internetoptions
  2. Adjust the display of the internetbrowser to suit personal requirements
  3. Modify toolbar to meet user and internetbrowser needs
  4. Access a particular website, note privacy and other conditions of use and retrieve data
  5. Enter a uniform resource locator (URL), in the address line of the internet browser
Open an internetbrowser and set a home page of personal choice by setting internetoptions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adjust the display of the internetbrowser to suit personal requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify toolbar to meet user and internetbrowser needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access a particular website, note privacy and other conditions of use and retrieve data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter a uniform resource locator (URL), in the address line of the internet browser

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Search the internet

  1. Locate and select appropriate search engine and define search expressions based on the data required
  2. Save search expression results and present them in a report according to the information requirements
  3. Create a bookmark within the internetbrowser or a link for the required web page and save it in a bookmark folder
  4. Modify the internetbrowser options for printing and print a web page
  5. Close the internet browser
Locate and select appropriate search engine and define search expressions based on the data required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Save search expression results and present them in a report according to the information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a bookmark within the internetbrowser or a link for the required web page and save it in a bookmark folder

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify the internetbrowser options for printing and print a web page

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Close the internet browser

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and apply 'netiquette' principles

  1. Select searchengine and using key word search research the concept of netiquette (or web etiquette)
  2. Review rules of good online manners from at least two netiquette sites
  3. Develop a personal list of netiquette principles to be applied to email and newsgroup discussions
  4. Check that these are consistent with organisational policies
Select searchengine and using key word search research the concept of netiquette (or web etiquette)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review rules of good online manners from at least two netiquette sites

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a personal list of netiquette principles to be applied to email and newsgroup discussions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that these are consistent with organisational policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Send and organise messages

  1. Open an email application package and create a new email message
  2. Add addressee to the email message
  3. Compose the text of an email message according to organisational guidelines
  4. Create and add an automatic signature for the user, so that it appears automatically in every new email message that the user creates
  5. Attach files to the email message, using the attachment feature
  6. Determine and set a priority for an email message and spell check and edit text as required
  7. Send the email message
  8. Reply to received messages and forward as appropriate, using the carbon copy and forward features
  9. Open and save an attachment to the relevant folder
  10. Search for an email message and set a priority setting or delete as necessary
  11. Sort inbox according to sender's name and date received
  12. Save email messages in a folder
  13. Compact folder to save space
  14. Print an email message
Open an email application package and create a new email message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Add addressee to the email message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compose the text of an email message according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and add an automatic signature for the user, so that it appears automatically in every new email message that the user creates

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Attach files to the email message, using the attachment feature

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and set a priority for an email message and spell check and edit text as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Send the email message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reply to received messages and forward as appropriate, using the carbon copy and forward features

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Open and save an attachment to the relevant folder

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Search for an email message and set a priority setting or delete as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sort inbox according to sender's name and date received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Save email messages in a folder

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compact folder to save space

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Print an email message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create an address book

  1. Manually add an email address to the email package address book
  2. Update the address book by transferring the email address from a received message
  3. Create a distribution list and send out email message
Manually add an email address to the email package address book

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update the address book by transferring the email address from a received message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a distribution list and send out email message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to browse the internet, search for information, send and receive emails and organise the email client application on the computer.

To demonstrate competency in this unit the person will require access to:

Organisational style guide/policy

Organisational policies on internet and email usage

Personal computer with internet capability

Context of and specific resources for assessment

This competency provides one of the fundamental foundation skills for interacting online. In this context, individuals must recognise their own responsibility in having access to the vast services, sites, systems and people provided by the internet.

The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform a defined range of activities many of which may be routine and predictable.

Assessment must ensure

Applications may include a variety of employment related skills including preparatory access and participation skills, broad-based induction skills and/or specific workplace skills. They may also include participation in a team or work group.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAS1193B Connect a workstation to the internet

ICAU1128B Operate a personal computer

ICAU1129B Operate a word processing application

ICAU1213B Conduct on-line transactions

ICAS2243B Detect and protect from spam and destructive software

An individual demonstrating this competency would be able to:

Demonstrate knowledge by recall in a narrow range of areas

Demonstrate basic practical skills, such as the use of relevant tools

Perform a sequence of routine tasks given clear direction

Receive and pass on messages and information

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Ability to implement workstation adjustment according to OH&S guidelines

Basic analysis in relation to a limited range of routine tasks

Low-level decision making in relation to a limited range of routine tasks

Problem solving skills in known areas during normal routine activities

Reading and writing at a level where basic workplace documents are understood

Clear and precise communication

Ability to interpret user manuals

Using a PC and peripherals

Cultural understanding

Required knowledge

Makeup and structure of an internet addresses

Basic technical terminology in relation to reading help files and prompts

Log-on procedures for accessing a PC

Modem speed, traffic loads in relation to times of accessing the internet

Evaluating and assessing the authority, reliability and authenticity of information

Organisational guidelines on internet and email usage ('web etiquette' or netiquette)

Different types of search engines (eg. Google, Alta Vista, Infoseek)

Different types of messages that occur (e.g. error messages, updates, need for installing plug-ins)

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Internet browser may include but is not limited to:

Netscape Navigator

Internet Explorer

Mozilla

Opera

Galleon

Phoenix

Konqueror

Lynx

Internetoptions may include but are not limited to:

configuring of the following options: home page, location of temporary files, privacy level, security level, type of connection and history

Toolbar can contain:

buttons

menus

a combination of both

Netiquette

Is sometimes referred to as web etiquette and is an informal code of manners governing online conduct which may include but is not limited to the use of upper and lower case letters in messages, not spamming other users, not posting commercial messages to newsgroups, learning to lurk before posting, respect for other's time, privacy and bandwidth

Searchengine may include:

Snap

Questfinder

Ask Jeeves

Google

Metacrawler

Alta Vista

Excite

Infoseek

Findlink

Northern Light

AOL Netfind

Hotbot

LookSmart

Yahoo

Netscape

Lycos

Open Text

WebCrawler

Go To Dot Com

Beaucoup

Meta Search

Search.com

Go2Network

Savvy Search

Profusion

Dogpile

Metagopher

Organisationalguidelines may include but are not limited to:

personal use of emails and internet access

content of emails

downloading information and accessing particular websites

opening mail with attachments

virus risk (MS windows OS and Mac OS only)

Files may include but is not limited to:

html pages

pdf files

text files

pictures

music

email messages