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Evidence Guide: ICAU5208B - Use site server tools for transaction management

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICAU5208B - Use site server tools for transaction management

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm task requirements

  1. Confirm task requirements, features and functionality of site with client as required
  2. Confirm platform and/or software with reference to business systems
  3. Confirm the integration requirements of site with client
  4. Confirm standards relevant to the task and site functionality
  5. Document current and proposed configuration
  6. Document and validate client task requirements, performance criteria and scope of work with client
  7. Confirm available resources and budget with client
Confirm task requirements, features and functionality of site with client as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm platform and/or software with reference to business systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the integration requirements of site with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm standards relevant to the task and site functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document current and proposed configuration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and validate client task requirements, performance criteria and scope of work with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm available resources and budget with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select tools

  1. Identify relevant site server tools with reference to requirements
  2. Review and evaluate tools with reference to task requirements and required site functionality
  3. Load and configure server tools according to vendor guidelines and client requirements
  4. Use server tools to test equipment
Identify relevant site server tools with reference to requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and evaluate tools with reference to task requirements and required site functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Load and configure server tools according to vendor guidelines and client requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use server tools to test equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use tools

  1. Use server tools to maintain or update relevant functionality
  2. Coordinate and implement procedures
  3. Use server tools according to vendor guidelines to achieve relevant task requirements
Use server tools to maintain or update relevant functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate and implement procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use server tools according to vendor guidelines to achieve relevant task requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review server tools and task requirements

  1. Monitor, analyse and evaluate organisational procedures
  2. Review site server configuration with reference to client task requirements and make adjustments to configuration
  3. Review server tools with reference to client taskrequirements
  4. Use site analysis software to validate server outcomes
  5. Create and use reports and other documentation for record keeping and auditing
Monitor, analyse and evaluate organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review site server configuration with reference to client task requirements and make adjustments to configuration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review server tools with reference to client taskrequirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use site analysis software to validate server outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create and use reports and other documentation for record keeping and auditing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to use website server tools to maintain expected business performance and technical standards in an e-business environment.

To demonstrate competency in this unit the person will require access to:

Server hardware

Server tools

Existing e-business website

Context of and specific resources for assessment

Businesses increasingly rely on their networks and websites to move data, provide communication, and enable basic operations. As websites and computer technology become more integrated with business, system outages can seriously impact the bottom line. Website tools can help organisations monitor critical network and site resources and immediately detect system failures or performance problems.

Site server tools enable the person to build, host, track and monitor transactions on an e-business site.

The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic.

The demonstration of competency may also require self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others.

Assessment must ensure:

Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAD4198B Develop guidelines for uploading information to a website

ICAS5199B Manage business websites and servers

ICAS4201B Transfer content to a website using commercial packages

ICAS5203B Evaluate and select a web hosting service

ICAD4209B Write content for web pages

An individual demonstrating this competency would be able to:

Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas

Analyse and plan approaches to technical problems or management requirements

Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations

Evaluate information, using it to forecast for planning or research purposes

Take responsibility for own outputs in relation to broad quantity and quality parameters

Take some responsibility for the achievement of group outcomes

Maintain knowledge of industry products and services

Required Skills and Knowledge

Required skills

Evaluating and selecting products to suit a given business profile

Use of site server tools associated with relevant site server

Analysis of SQL

Required knowledge

Business site features in relation to choice of tools

Site building considerations in relation to new versus established business, B2B versus B2C

The role of protocols in relation to features and functionality (e.g. HTTP, SMTP, FTP, HTTPS)

Relevant tools and products in relation to site construction (e.g. SSJS, Java, JAP, Perl, Cold Fusion, ASP)

Relevant security measures as required by site functionality (e.g. SSL, encryption, authentication, VPN, PPTP, SSH)

Functions and features of tools relevant to HTTP servers as required (e.g. Apache, Netscape Communications Server, Microsoft IIS, IBM's Web-Sphere)

Functions and features of tools relevant to search engines as required (e.g. Excite, Fulcrum Surfboard, ICE, MS Index Server)

Functions and features of tools relevant to firewalls and proxy servers as required (e.g. Smoothwall, IP-Cop, AltaVista firewall, Guardian, Netscape Proxy Server, Microsoft ISA, Cisco PIX)

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Task requirements may be in relation to:

building

database connectivity

hosting

customer tracking and profiling

payment and delivery systems

monitoring

ensuring secure transactions on an business site

Integration requirements may include but are not limited to:

site server tools

hosting services

monitor transactions

data synchronisation

database implementation

migration

Platform may include but is not limited to:

Linux

BSD

Windows servers WebSphere

Procedures may include:

check points and sign-offs with documented procedures and templates

implementation of financial control mechanisms; communication with stakeholders

dispute resolution and modification procedures

processes for determining size and cost

Site analysis software may include:

WebTrends Log Analyzer

Linkbot Pro

InContext WebAnalyzer

CyberSpyder

AccessWatch

WebCounter

Client may include but is not limited to:

internal departments

external organisations

individual people

internal employees

Software may include but is not limited to:

commercial software applications

organisation-specific software, packaged software, in-house or customised software

Server tools may include:

server benchmark tools

disaster recovery tools

disk management tools

network management tools

security tools

storage and back-up tools

user management tools

development tools

purchasing and payment tools

maintenance tools