The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Convey and handle information
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Gather, record and convey simple and routine information in a workplace related context Completed |
Evidence:
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Personal interaction is conducted in a courteous manner in the workplace context Completed |
Evidence:
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Queries are made clearly and concisely in a workplace context Completed |
Evidence:
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Procedures for location and storage of information are employed, and the particular workplace practices are adhered to Completed |
Evidence:
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Information is organised clearly, concisely and logically, and complies with workplace practices Completed |
Evidence:
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Workplace documents are completed clearly and accurately within a specified time Completed |
Evidence:
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Time is used efficiently in a workplace context Completed |
Evidence:
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Give and follow simple routine instructions
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Safe work practices are incorporated in instructions Completed |
Evidence:
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Instructions are accurate, clear, concise and comprehensive, and are consistent with the skills of the receiver Completed |
Evidence:
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Appropriate methods of instruction are selected Completed |
Evidence:
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Interaction with others is efficient, effective, responsive, courteous and supportive Completed |
Evidence:
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Prescribed sequences are adhered to in a workplace related context Completed |
Evidence:
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Routine checking of own and others’ performance is exercised Completed |
Evidence:
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Task is carried out in a workplace related context Completed |
Evidence:
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Participate in small informal work groups
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Interaction is supportive, efficient, effective and courteous Completed |
Evidence:
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Participation in discussions takes place in a workplace related context Completed |
Evidence:
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Contributions are constructive in terms of the goal Completed |
Evidence:
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Group decisions are understood and confirmed Completed |
Evidence:
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Interact with clients
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Interaction with clients within, and external to, an organisation about simple routine matters Completed |
Evidence:
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Interaction is consistent with the needs of organisation, and organisation is presented in a positive and client-centred way Completed |
Evidence:
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Correct forms of greeting, identification and address are used according to enterprise practices Completed |
Evidence:
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Needs of the client are clarified and noted where appropriate Completed |
Evidence:
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Referral processes are followed to establish contact between client and appropriate personnel Completed |
Evidence:
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Discretion and confidentiality are exercised where appropriate Completed |
Evidence:
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Appropriate follow-up steps are taken according to enterprise customer service practices Completed |
Evidence:
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