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Evidence Guide: ICPSUP488 - Ensure process improvements are sustained

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICPSUP488 - Ensure process improvements are sustained

What evidence can you provide to prove your understanding of each of the following citeria?

Ensure corrective actions are implemented

  1. Liaise with relevant people
  2. Negotiate solutions to allow implementation
  3. Ensure the supply of resources (equipment, modifications, consumables, people)
  4. Ensure workforce has relevant competency levels
  5. Monitor implementation of corrective action
  6. Make required adjustments
Liaise with relevant people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate solutions to allow implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure the supply of resources (equipment, modifications, consumables, people)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure workforce has relevant competency levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor implementation of corrective action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make required adjustments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse physical effort requirements of job

  1. Ensure procedures reflect improvements
  2. Ensure training and assessment systems reflect improvements
  3. Liaise with relevant people to ensure their support for the new modified system(s)
Ensure procedures reflect improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure training and assessment systems reflect improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with relevant people to ensure their support for the new modified system(s)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine time/effort components of physical effort

  1. Determine an appropriate audit period/cycle
  2. Agree on relevant measures/indicators for the improvement
  3. Measure performance at agreed time(s), using agreed measures
  4. Investigate the cause(s) of underperformance
  5. Take appropriate corrective action to improve performance
  6. Re-audit the improvement on an agreed basis
Determine an appropriate audit period/cycle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on relevant measures/indicators for the improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure performance at agreed time(s), using agreed measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate the cause(s) of underperformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take appropriate corrective action to improve performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-audit the improvement on an agreed basis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Ensure corrective actions are implemented

1.1 Liaise with relevant people

1.2 Negotiate solutions to allow implementation

1.3 Ensure the supply of resources (equipment, modifications, consumables, people)

1.4 Ensure workforce has relevant competency levels

1.5 Monitor implementation of corrective action

1.6 Make required adjustments

2. Analyse physical effort requirements of job

2.1 Ensure procedures reflect improvements

2.2 Ensure training and assessment systems reflect improvements

2.3 Liaise with relevant people to ensure their support for the new modified system(s)

3. Determine time/effort components of physical effort

3.1 Determine an appropriate audit period/cycle

3.2 Agree on relevant measures/indicators for the improvement

3.3 Measure performance at agreed time(s), using agreed measures

3.4 Investigate the cause(s) of underperformance

3.5 Take appropriate corrective action to improve performance

3.6 Re-audit the improvement on an agreed basis

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Ensure corrective actions are implemented

1.1 Liaise with relevant people

1.2 Negotiate solutions to allow implementation

1.3 Ensure the supply of resources (equipment, modifications, consumables, people)

1.4 Ensure workforce has relevant competency levels

1.5 Monitor implementation of corrective action

1.6 Make required adjustments

2. Analyse physical effort requirements of job

2.1 Ensure procedures reflect improvements

2.2 Ensure training and assessment systems reflect improvements

2.3 Liaise with relevant people to ensure their support for the new modified system(s)

3. Determine time/effort components of physical effort

3.1 Determine an appropriate audit period/cycle

3.2 Agree on relevant measures/indicators for the improvement

3.3 Measure performance at agreed time(s), using agreed measures

3.4 Investigate the cause(s) of underperformance

3.5 Take appropriate corrective action to improve performance

3.6 Re-audit the improvement on an agreed basis

Evidence of the ability to:

identify a process improvement (either from multiple small changes, or from one large change implemented over a period of several months) and:

describe the overall process relative to improvements being made

arrange all resources required for implementation

modify or develop procedures and training systems needed to support successful implementation

develop performance measurement tools and use these to measure performance after an agreed period of time

investigate causes of underperformance and implement action to improve performance

document how the process has resulted in sustained improvements in the workplace.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain ways that improvements can be made

explain the role of procedures and training in improving processes

identify appropriate methods of measuring performance

explain how business performance goals are relevant in determining best measures of improved performance.