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Evidence Guide: ICTDBS501 - Monitor and improve knowledge management system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTDBS501 - Monitor and improve knowledge management system

What evidence can you provide to prove your understanding of each of the following citeria?

Investigate the knowledge management system

  1. Review the structure of the existing knowledge management system, and develop an understanding of its operation
  2. Interview the client and staff to determine information requirements
  3. Identify frequently requested information
  4. Create a structure for organising that information
  5. Document the structure and forward to the appropriate person for approval
Review the structure of the existing knowledge management system, and develop an understanding of its operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview the client and staff to determine information requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify frequently requested information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a structure for organising that information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the structure and forward to the appropriate person for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a knowledge management system

  1. Retrieve the identified information
  2. Organise information to follow the approved structure
  3. Document the information structure
Retrieve the identified information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise information to follow the approved structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the information structure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute and monitor knowledge management system documentation

  1. Distribute knowledge management system documentation to the client and staff
  2. Gather feedback from the client and staff, and incorporate into improving systems and processes
  3. Monitor the use of the knowledge management system to determine its effectiveness
  4. Make changes to the knowledge management system
  5. Make knowledge management system documentation available
  6. Implement and monitor process improvements
Distribute knowledge management system documentation to the client and staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather feedback from the client and staff, and incorporate into improving systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the use of the knowledge management system to determine its effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to the knowledge management system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make knowledge management system documentation available

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor process improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Evidence of the ability to:

monitor existing knowledge management systems

implement strategies to improve a new, or existing, knowledge management system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline current practices for information management within an organisation

identify the information sources available within an organisation

recognise current knowledge management systems

explain database structures and their construction

outline procedures for monitoring and reviewing knowledge managements systems.