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Evidence Guide: ICTDBS602 - Develop a knowledge management strategy

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTDBS602 - Develop a knowledge management strategy

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse existing knowledge management arrangements

  1. Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources
  2. Distinguish between arrangements for managing knowledge and information management
  3. Analyse the importance of knowledge management concepts in the identified organisation
  4. Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards
  5. 1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis
Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distinguish between arrangements for managing knowledge and information management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the importance of knowledge management concepts in the identified organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate knowledge management options

  1. Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use
  2. Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation
  3. Investigate incentives and reward systems to support knowledge management for their relevance to a business
  4. Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements
Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate incentives and reward systems to support knowledge management for their relevance to a business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a knowledge-management strategy

  1. Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge
  2. 3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget
  3. Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements
  4. Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting
  5. Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness
  6. Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy
Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

1.2 Distinguish between arrangements for managing knowledge and information management

1.3 Analyse the importance of knowledge management concepts in the identified organisation

1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

2. Evaluate knowledge management options

2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business

2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

3. Develop a knowledge-management strategy

3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse existing knowledge management arrangements

1.1 Identify existing arrangements for the capture and use of knowledge, and information, from both internal and external sources

1.2 Distinguish between arrangements for managing knowledge and information management

1.3 Analyse the importance of knowledge management concepts in the identified organisation

1.4 Evaluate the effectiveness of existing procedures and systems in meeting the needs of clients, organisational aims, objectives, and standards

1.5 Identify the improvements in the organisation's strategic use of knowledge, and prepare a cost-benefit analysis

2. Evaluate knowledge management options

2.1 Investigate the methods for capturing and using knowledge held by people within a business, and identify and evaluate barriers to their use

2.2 Evaluate knowledge management software and make recommendations regarding its usefulness, and likely benefit, to the organisation

2.3 Investigate incentives and reward systems to support knowledge management for their relevance to a business

2.4 Determine non-technical business requirements for maintaining and accessing an integrated knowledge database, according to organisational requirements

3. Develop a knowledge-management strategy

3.1 Develop a knowledge management strategy in consultation with staff for the capture and strategic use of organisational knowledge

3.2 Design business processes to support knowledge management, according to the organisation's knowledge management strategy, and budget

3.3 Plan an executive support system as part of the knowledge management strategy, to improve managerial decision-making according to organisational requirements

3.4 Cost the technology requirements for the implementation of the strategy, and include this costing in knowledge management budgeting

3.5 Design, or redesign, processes for a periodic review of knowledge management within the business in order to ensure ongoing efficiency and effectiveness

3.6 Ensure that the knowledge management strategy meets the organisational requirements identified in its overall business plan, and knowledge management strategy

Evidence of the ability to:

choose a knowledge management option that meets organisational requirements

develop a knowledge management strategy able to be implemented.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the importance of knowledge management in contemporary organisations

differentiate between the culture of the business versus traditional business models

explain database design concepts

identify both internal and external sources of information

outline legal, ethical and security issues relating to knowledge management

explain records management principles

identify relevant government legislation that may affect business operation, especially in regard to:

workplace health and safety (WHS)

environmental issues

equal opportunity

industrial relations

anti-discrimination

describe the structures of organisations and their business goals.