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Evidence Guide: ICTDRE401 - Integrate customer digital reception equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTDRE401 - Integrate customer digital reception equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Evaluate existing customer equipment

  1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  2. Notify customer to verify installation order and arrange for site access to comply with security arrangements
  3. Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work
  4. Use test equipment to verify customer equipment is operational prior to installation
  5. Assess equipment capabilities and connection types against customer requirements for suitability
  6. Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations
  7. Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer to verify installation order and arrange for site access to comply with security arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use test equipment to verify customer equipment is operational prior to installation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess equipment capabilities and connection types against customer requirements for suitability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and build system

  1. Determine connection pathways for optimal performance of system equipment
  2. Confirm compatibility for proposed connections to existing system
  3. Produce a final design with block diagrams and specifications
  4. Select and connect cables to suit connectivity using appropriate materials
  5. Activate equipment to check for network operation
Determine connection pathways for optimal performance of system equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm compatibility for proposed connections to existing system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a final design with block diagrams and specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and connect cables to suit connectivity using appropriate materials

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activate equipment to check for network operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide enterprise equipment

  1. Determine best method of connection to service source according to client specifications
  2. Connect service to system following work health and safety (WHS) and environmental requirements and test to verify connection status
  3. Notify service provider if identified problems cannot be rectified at local level
Determine best method of connection to service source according to client specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Connect service to system following work health and safety (WHS) and environmental requirements and test to verify connection status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify service provider if identified problems cannot be rectified at local level

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure services and optimise customer system

  1. Conduct client specific and customer set-up operations
  2. Test performance of enterprise and customer equipment across a range of settings
  3. Record and evaluate test results to satisfy manufacturer’s operational margins
  4. Tune customer equipment for optimal performance
  5. Restore site to original condition and customer satisfaction
Conduct client specific and customer set-up operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test performance of enterprise and customer equipment across a range of settings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and evaluate test results to satisfy manufacturer’s operational margins

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tune customer equipment for optimal performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore site to original condition and customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Train customer and complete contract documentation

  1. Conduct customer training appropriate to equipment, services and vendor literature
  2. Complete appropriate records and update administration systems according to enterprise policy
  3. Record and store test results in appropriate database, leaving copies on site according to enterprise policy
  4. Provide warranties to customer in required format where work and equipment are subject to warranty
  5. Prepare invoices and other financial documentation, where required, and present to customer
  6. Obtain authorised signatures on required documentation to confirm acceptance of completed work
Conduct customer training appropriate to equipment, services and vendor literature

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete appropriate records and update administration systems according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and store test results in appropriate database, leaving copies on site according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide warranties to customer in required format where work and equipment are subject to warranty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare invoices and other financial documentation, where required, and present to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorised signatures on required documentation to confirm acceptance of completed work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate existing customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work

1.4 Use test equipment to verify customer equipment is operational prior to installation

1.5 Assess equipment capabilities and connection types against customer requirements for suitability

1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7 Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system

2. Design and build system

2.1 Determine connection pathways for optimal performance of system equipment

2.2 Confirm compatibility for proposed connections to existing system

2.3 Produce a final design with block diagrams and specifications

2.4 Select and connect cables to suit connectivity using appropriate materials

2.5 Activate equipment to check for network operation

3. Provide enterprise equipment

3.1 Determine best method of connection to service source according to client specifications

3.2 Connect service to system following work health and safety (WHS) and environmental requirements and test to verify connection status

3.3 Notify service provider if identified problems cannot be rectified at local level

4. Configure services and optimise customer system

4.1 Conduct client specific and customer set-up operations

4.2 Test performance of enterprise and customer equipment across a range of settings

4.3 Record and evaluate test results to satisfy manufacturer’s operational margins

4.4 Tune customer equipment for optimal performance

4.5 Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1 Conduct customer training appropriate to equipment, services and vendor literature

5.2 Complete appropriate records and update administration systems according to enterprise policy

5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy

5.4 Provide warranties to customer in required format where work and equipment are subject to warranty

5.5 Prepare invoices and other financial documentation, where required, and present to customer

5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate existing customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete a job safety analysis (JSA) before commencing work

1.4 Use test equipment to verify customer equipment is operational prior to installation

1.5 Assess equipment capabilities and connection types against customer requirements for suitability

1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7 Produce an installation diagram using appropriate drawing symbols to indicate connection details of customer system

2. Design and build system

2.1 Determine connection pathways for optimal performance of system equipment

2.2 Confirm compatibility for proposed connections to existing system

2.3 Produce a final design with block diagrams and specifications

2.4 Select and connect cables to suit connectivity using appropriate materials

2.5 Activate equipment to check for network operation

3. Provide enterprise equipment

3.1 Determine best method of connection to service source according to client specifications

3.2 Connect service to system following work health and safety (WHS) and environmental requirements and test to verify connection status

3.3 Notify service provider if identified problems cannot be rectified at local level

4. Configure services and optimise customer system

4.1 Conduct client specific and customer set-up operations

4.2 Test performance of enterprise and customer equipment across a range of settings

4.3 Record and evaluate test results to satisfy manufacturer’s operational margins

4.4 Tune customer equipment for optimal performance

4.5 Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1 Conduct customer training appropriate to equipment, services and vendor literature

5.2 Complete appropriate records and update administration systems according to enterprise policy

5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy

5.4 Provide warranties to customer in required format where work and equipment are subject to warranty

5.5 Prepare invoices and other financial documentation, where required, and present to customer

5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Evidence of ability to:

identify modulation and other signal characteristics of a range of contemporary products

design and build system

install three types of equipment and services, applying all related work health and safety (WHS) requirements and work practices

configure services and optimise customer system

conduct functionality tests and interpret results

provide customer training appropriate to equipment

complete task and handover to customer.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify analog and digital connectors

list contemporary equipment and connection methods

explain continuity, ingress, egress, signal level and signal quality performance tests

outline customer service principles, particularly dealing with customers face-to-face

discuss enterprise or service specific knowledge of products and services supplied

describe equipment types:

amplifiers

couplers

splitters

taps

discuss modulation techniques

define objectives and methods of training for product use for customer education

discuss WHS general principles and enterprise-specific job safety analysis (JSA) requirements

assess performance adjustments for tuning, balancing and replacing components

summarise quality assurance of enterprise requirements

review test analysis and diagnosis (enterprise diagnosis methods)

describe video and audio fundamentals