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Evidence Guide: ICTDRE402 - Integrate data delivery modes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTDRE402 - Integrate data delivery modes

What evidence can you provide to prove your understanding of each of the following citeria?

Evaluate existing customer equipment

  1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  2. Notify customer to verify installation order and arrange for site access to comply with security arrangements
  3. Notify supervisor of identified safety hazards at worksite and complete job safety analysis (JSA) before commencing work
  4. Use test equipment to verify customer equipment is operational prior to installation
  5. Assess equipment capabilities and connection types against customer requirements for suitability
  6. Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations
  7. Produce an installation diagram using appropriate drawingsymbols to indicate connection details of customer system
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer to verify installation order and arrange for site access to comply with security arrangements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify supervisor of identified safety hazards at worksite and complete job safety analysis (JSA) before commencing work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use test equipment to verify customer equipment is operational prior to installation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess equipment capabilities and connection types against customer requirements for suitability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce an installation diagram using appropriate drawingsymbols to indicate connection details of customer system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and build a multiple service customer system solution

  1. Determine connection requirements and pathways for eachservice to be connected and locate a signal source for each service
  2. Confirm compatibility for proposed pathway options connections to existing system and for optimalperformance
  3. Produce preliminary connection plan with block diagrams and specifications to optimise system performance
  4. Evaluate connection plan design to determine any localspectrum management issues arising from multiple services
  5. Produce final connection design with amendments to eliminate local spectrum managementcontentions, if required
  6. Select and connect cables according to connection plan using appropriate materials
  7. Activate equipment to check network operation
  8. Resolve connection issues that arise during build phase and modify connection plan
Determine connection requirements and pathways for eachservice to be connected and locate a signal source for each service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm compatibility for proposed pathway options connections to existing system and for optimalperformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce preliminary connection plan with block diagrams and specifications to optimise system performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate connection plan design to determine any localspectrum management issues arising from multiple services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce final connection design with amendments to eliminate local spectrum managementcontentions, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and connect cables according to connection plan using appropriate materials

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Activate equipment to check network operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve connection issues that arise during build phase and modify connection plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide enterprise equipment with multiple services

  1. Determine optimal method of connection to each service source according to client specifications
  2. Connect service to system following work health and safety (WHS) and environmental requirements, and test to identify and rectify connection issues
  3. Notify service provider if problems cannot be rectified locally, and escalate unresolvable connection issues accordingly
Determine optimal method of connection to each service source according to client specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Connect service to system following work health and safety (WHS) and environmental requirements, and test to identify and rectify connection issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify service provider if problems cannot be rectified locally, and escalate unresolvable connection issues accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure services and optimise customer system across multiple services

  1. Conduct clientspecific and customer set-up operations for each service
  2. Test performance of enterprise and customer equipment across a range of settings
  3. Test integrated performance of system across multiple services
  4. Record and evaluate test results to satisfy manufacturer’s operational margins
  5. Tune customer equipment for optimal integrated performance across multiple services
  6. Restore site to original condition and customer satisfaction
Conduct clientspecific and customer set-up operations for each service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test performance of enterprise and customer equipment across a range of settings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test integrated performance of system across multiple services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and evaluate test results to satisfy manufacturer’s operational margins

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tune customer equipment for optimal integrated performance across multiple services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Restore site to original condition and customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Train customer and complete contract documentation

  1. Conduct customer training appropriate to equipment, services and vendor literature
  2. Complete appropriate records and update administration systems according to enterprise policy
  3. Record and store test results in appropriate database, leaving copies on site according to enterprise policy
  4. Provide warranties to customer in required format where work and equipment are subject to warranty
  5. Prepare invoices and other financial documentation where required and present to customer
  6. Obtain authorised signatures on required documentation to confirm acceptance of completed work
Conduct customer training appropriate to equipment, services and vendor literature

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete appropriate records and update administration systems according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record and store test results in appropriate database, leaving copies on site according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide warranties to customer in required format where work and equipment are subject to warranty

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare invoices and other financial documentation where required and present to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorised signatures on required documentation to confirm acceptance of completed work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate existing customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete job safety analysis (JSA) before commencing work

1.4 Use test equipment to verify customer equipment is operational prior to installation

1.5 Assess equipment capabilities and connection types against customer requirements for suitability

1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7 Produce an installation diagram using appropriate drawingsymbols to indicate connection details of customer system

2. Design and build a multiple service customer system solution

2.1 Determine connection requirements and pathways for eachservice to be connected and locate a signal source for each service

2.2 Confirm compatibility for proposed pathway options connections to existing system and for optimalperformance

2.3 Produce preliminary connection plan with block diagrams and specifications to optimise system performance

2.4 Evaluate connection plan design to determine any localspectrum management issues arising from multiple services

2.5 Produce final connection design with amendments to eliminate local spectrum managementcontentions, if required

2.6 Select and connect cables according to connection plan using appropriate materials

2.7 Activate equipment to check network operation

2.8 Resolve connection issues that arise during build phase and modify connection plan

3. Provide enterprise equipment with multiple services

3.1 Determine optimal method of connection to each service source according to client specifications

3.2 Connect service to system following work health and safety (WHS) and environmental requirements, and test to identify and rectify connection issues

3.3 Notify service provider if problems cannot be rectified locally, and escalate unresolvable connection issues accordingly

4. Configure services and optimise customer system across multiple services

4.1 Conduct clientspecific and customer set-up operations for each service

4.2 Test performance of enterprise and customer equipment across a range of settings

4.3 Test integrated performance of system across multiple services

4.4 Record and evaluate test results to satisfy manufacturer’s operational margins

4.5 Tune customer equipment for optimal integrated performance across multiple services

4.6 Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1 Conduct customer training appropriate to equipment, services and vendor literature

5.2 Complete appropriate records and update administration systems according to enterprise policy

5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy

5.4 Provide warranties to customer in required format where work and equipment are subject to warranty

5.5 Prepare invoices and other financial documentation where required and present to customer

5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate existing customer equipment

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer to verify installation order and arrange for site access to comply with security arrangements

1.3 Notify supervisor of identified safety hazards at worksite and complete job safety analysis (JSA) before commencing work

1.4 Use test equipment to verify customer equipment is operational prior to installation

1.5 Assess equipment capabilities and connection types against customer requirements for suitability

1.6 Assess customer premises against installation plan according to client specifications and by-laws, standards and regulations

1.7 Produce an installation diagram using appropriate drawingsymbols to indicate connection details of customer system

2. Design and build a multiple service customer system solution

2.1 Determine connection requirements and pathways for eachservice to be connected and locate a signal source for each service

2.2 Confirm compatibility for proposed pathway options connections to existing system and for optimalperformance

2.3 Produce preliminary connection plan with block diagrams and specifications to optimise system performance

2.4 Evaluate connection plan design to determine any localspectrum management issues arising from multiple services

2.5 Produce final connection design with amendments to eliminate local spectrum managementcontentions, if required

2.6 Select and connect cables according to connection plan using appropriate materials

2.7 Activate equipment to check network operation

2.8 Resolve connection issues that arise during build phase and modify connection plan

3. Provide enterprise equipment with multiple services

3.1 Determine optimal method of connection to each service source according to client specifications

3.2 Connect service to system following work health and safety (WHS) and environmental requirements, and test to identify and rectify connection issues

3.3 Notify service provider if problems cannot be rectified locally, and escalate unresolvable connection issues accordingly

4. Configure services and optimise customer system across multiple services

4.1 Conduct clientspecific and customer set-up operations for each service

4.2 Test performance of enterprise and customer equipment across a range of settings

4.3 Test integrated performance of system across multiple services

4.4 Record and evaluate test results to satisfy manufacturer’s operational margins

4.5 Tune customer equipment for optimal integrated performance across multiple services

4.6 Restore site to original condition and customer satisfaction

5. Train customer and complete contract documentation

5.1 Conduct customer training appropriate to equipment, services and vendor literature

5.2 Complete appropriate records and update administration systems according to enterprise policy

5.3 Record and store test results in appropriate database, leaving copies on site according to enterprise policy

5.4 Provide warranties to customer in required format where work and equipment are subject to warranty

5.5 Prepare invoices and other financial documentation where required and present to customer

5.6 Obtain authorised signatures on required documentation to confirm acceptance of completed work

Evidence of ability to:

identify service requirements of a range of contemporary products

design and build a multiple service customer system solution

install and integrate at least two services to a customer system comprised of at least three equipment components applying all related work health and safety (WHS) requirements and work practices

activate and optimise customer equipment using two or more signal sources

configure services and optimise customer system across multiple services

conduct functionality tests and interpret results

provide customer training appropriate to the equipment.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

list contemporary equipment and connection methods

outline customer service principles, particularly dealing with customers face to face

discuss enterprise or service specific knowledge of products and services supplied

describe equipment types:

amplifiers

couplers

taps

splitters

describe home automation

identify functions of home theatre system components

explain modulation techniques

discuss WHS general principles and enterprise specific job safety analysis (JSA) requirements

assess performance adjustments for tuning, balancing and replacing components

summarise quality assurance of enterprise requirements

evaluate security systems

review test analysis and diagnosis (enterprise diagnosis methods)

identify test equipment and signal measurement and other enterprise-specific tools

explain principles of video and audio technologies

explain wireless local area networks (WLANs)

explain wireless technology.