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Evidence Guide: ICTEDU301 - Train customers in new technology

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTEDU301 - Train customers in new technology

What evidence can you provide to prove your understanding of each of the following citeria?

Identify training required

  1. Confirm training to be provided with installation quote
  2. Assess customer’s expertise and actual training details
  3. Identify and prepare for specialised training needs
  4. Provide quotes for enhanced training and confirm with customer
Confirm training to be provided with installation quote

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer’s expertise and actual training details

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and prepare for specialised training needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide quotes for enhanced training and confirm with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct training

  1. Demonstrate and explain relevant equipment, functions and network facilities
  2. Provide customers with hands-on experience operating the equipment
  3. Provide feedback to customers on their operational ability
  4. Provide customers with relevant product literature
  5. Provide enhanced training as agreed
Demonstrate and explain relevant equipment, functions and network facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customers with hands-on experience operating the equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to customers on their operational ability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customers with relevant product literature

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide enhanced training as agreed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check training

  1. Measure customer’s skill using the equipment
  2. Review training delivery and note improvements
  3. Update and store records according to organisational requirements
Measure customer’s skill using the equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review training delivery and note improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update and store records according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training required

1.1 Confirm training to be provided with installation quote

1.2 Assess customer’s expertise and actual training details

1.3 Identify and prepare for specialised training needs

1.4 Provide quotes for enhanced training and confirm with customer

2. Conduct training

2.1 Demonstrate and explain relevant equipment, functions and network facilities

2.2 Provide customers with hands-on experience operating the equipment

2.3 Provide feedback to customers on their operational ability

2.4 Provide customers with relevant product literature

2.5 Provide enhanced training as agreed

3. Check training

3.1 Measure customer’s skill using the equipment

3.2 Review training delivery and note improvements

3.3 Update and store records according to organisational requirements

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training required

1.1 Confirm training to be provided with installation quote

1.2 Assess customer’s expertise and actual training details

1.3 Identify and prepare for specialised training needs

1.4 Provide quotes for enhanced training and confirm with customer

2. Conduct training

2.1 Demonstrate and explain relevant equipment, functions and network facilities

2.2 Provide customers with hands-on experience operating the equipment

2.3 Provide feedback to customers on their operational ability

2.4 Provide customers with relevant product literature

2.5 Provide enhanced training as agreed

3. Check training

3.1 Measure customer’s skill using the equipment

3.2 Review training delivery and note improvements

3.3 Update and store records according to organisational requirements

Evidence of ability to:

review and confirm predetermined training for telecommunications installation

analyse learner characteristics and actual training needs

prepare training material, including equipment specifications and guidelines

conduct customer training on a telecommunications installation including:

demonstration

hands-on experience

feedback on performance

complete training documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe in detail the content of learning to be provided

explain common sources of technical training information

summarise and explain appropriate training techniques for:

demonstration

individual and group activities

instruction

questioning.