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Evidence Guide: ICTICT301 - Create user documentation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTICT301 - Create user documentation

What evidence can you provide to prove your understanding of each of the following citeria?

Determine documentation standards and requirements

  1. Determine documentation requirements
  2. Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation
  3. Design documentation templates using appropriate software and obtain approval from appropriate person
Determine documentation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design documentation templates using appropriate software and obtain approval from appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce user documentation

  1. Conduct a review of the subject system, program, network or application in order to understand its functionality
  2. Gather existing technical, design or user specifications and supporting documentation
  3. Create user documentation based on the template to record the operation of the subject system, program, network or application
Conduct a review of the subject system, program, network or application in order to understand its functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather existing technical, design or user specifications and supporting documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create user documentation based on the template to record the operation of the subject system, program, network or application

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and obtain sign-off

  1. Submit user documentation to target audience for review
  2. Gather and analyse feedback
  3. Make changes to user documentation
  4. Submit user documentation to appropriate person for approval
Submit user documentation to target audience for review

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather and analyse feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to user documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit user documentation to appropriate person for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine documentation standards and requirements

1.1 Determine documentation requirements

1.2 Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation

1.3 Design documentation templates using appropriate software and obtain approval from appropriate person

2. Produce user documentation

2.1 Conduct a review of the subject system, program, network or application in order to understand its functionality

2.2 Gather existing technical, design or user specifications and supporting documentation

2.3 Create user documentation based on the template to record the operation of the subject system, program, network or application

3. Review and obtain sign-off

3.1 Submit user documentation to target audience for review

3.2 Gather and analyse feedback

3.3 Make changes to user documentation

3.4 Submit user documentation to appropriate person for approval

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine documentation standards and requirements

1.1 Determine documentation requirements

1.2 Investigate documentation and industry standards for requirements, and determine appropriate application to user documentation

1.3 Design documentation templates using appropriate software and obtain approval from appropriate person

2. Produce user documentation

2.1 Conduct a review of the subject system, program, network or application in order to understand its functionality

2.2 Gather existing technical, design or user specifications and supporting documentation

2.3 Create user documentation based on the template to record the operation of the subject system, program, network or application

3. Review and obtain sign-off

3.1 Submit user documentation to target audience for review

3.2 Gather and analyse feedback

3.3 Make changes to user documentation

3.4 Submit user documentation to appropriate person for approval

Evidence of the ability to:

produce user documentation that:

meets business requirements

caters for a diverse audience

is clear and easy to navigate.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify content features, including clarity and readability

discuss document design, web design and usability

list the functions and features of templates and style guides.