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Evidence Guide: ICTICT401 - Determine and confirm client business requirements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT401 - Determine and confirm client business requirements

What evidence can you provide to prove your understanding of each of the following citeria?

Determine context of business need or problem

  1. Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used
  2. Choose information gathering method and develop questions appropriate to business problem
  3. Develop objectives and identify expected outcomes to be achieved
  4. Document the business problem
  5. Submit documentation to appropriate person for substantiation
Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Choose information gathering method and develop questions appropriate to business problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop objectives and identify expected outcomes to be achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the business problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to appropriate person for substantiation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information

  1. Use chosen information gathering method to identify clients of the system and problems they encounter
  2. Record client responses
  3. Analyse gathered information to identify new system requirements and establish problem specifications
  4. Document system requirements and problems
  5. Analyse physical requirements and identify changes required to implement new systems
Use chosen information gathering method to identify clients of the system and problems they encounter

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record client responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse gathered information to identify new system requirements and establish problem specifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document system requirements and problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse physical requirements and identify changes required to implement new systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm system specifications

  1. Check documentation to ensure it meets client business needs
  2. Submit documentation to the client for verification of accuracy and approval
  3. Make changes to the documentation as necessary and indicated by the client
  4. Submit documentation to client for final approval or sign-off
Check documentation to ensure it meets client business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to the client for verification of accuracy and approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make changes to the documentation as necessary and indicated by the client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Submit documentation to client for final approval or sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Evidence of the ability to:

use investigative techniques to obtain information and document the business system problem

produce a clear statement of business expectations and needs, including critical business requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe a variety of data gathering techniques

describe areas related to the client business in detail

interpret functional organisational charts

outline physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints

describe products related to data capture

discuss the role of stakeholders and the degree of stakeholder involvement.