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Evidence Guide: ICTICT415 - Provide one-to-one instruction

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT415 - Provide one-to-one instruction

What evidence can you provide to prove your understanding of each of the following citeria?

Determine client needs

  1. Meet with client to determine learning needs and type of one-to-one instruction required
  2. Decide upon actions for delivery of one-to-one instruction
Meet with client to determine learning needs and type of one-to-one instruction required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decide upon actions for delivery of one-to-one instruction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise instruction resources

  1. Determine the resources required to perform the instruction
  2. Prepare the instruction plan
  3. Acquire the resources according to organisational guidelines and prepare the resources for the instruction session
  4. Provide client with details of instruction plan
Determine the resources required to perform the instruction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare the instruction plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with details of instruction plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide appropriate instruction

  1. Provide instruction session to client, using identified instructions
  2. Document the instruction session according to organisational guidelines
  3. Refer further instruction requirements or training needs to appropriate person as required
Provide instruction session to client, using identified instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document the instruction session according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer further instruction requirements or training needs to appropriate person as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client feedback

  1. Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines
  2. Obtain client evaluation and feedback to ensure the requirements of the client are met
  3. Review client feedback and discuss suggestions with appropriate person
Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client evaluation and feedback to ensure the requirements of the client are met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review client feedback and discuss suggestions with appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Evidence of the ability to:

determine the instruction required by client

acquire and prepare associated resources

demonstrate empathy and understanding of the learner and accommodate different cultures

convey technical information to individual clients for their specific use in a clear, concise and coherent manner

convey the meanings of technical jargon.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify delivery and evaluation methods

discuss adult learning principles and styles

outline communication and facilitation techniques

discuss critical behaviour issues and problems that can occur with one-on-one instruction

describe the general features and capabilities of current industry accepted hardware and software products

describe the functions and features of common operating systems (OS)

identify and describe hardware and software supported by the organisation

recognise the availability of in-house or vendor support

identify and describe common information and communications technology (ICT) terms and terminology

describe security and network guidelines and procedures

outline sources and availability of technical and organisational systems

specify telephone, fax and online functions and procedures

identify and incorporate work group procedures.