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Evidence Guide: ICTICT605 - Implement a knowledge management strategy

Student: __________________________________________________

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTICT605 - Implement a knowledge management strategy

What evidence can you provide to prove your understanding of each of the following citeria?

Implement knowledge management system and procedures

  1. Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards
  2. Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes
  3. 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback
  4. 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy
  5. Manage protection and security of knowledge or information and levels of access according to organisational requirements
Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage protection and security of knowledge or information and levels of access according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain business knowledge base

  1. Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture
  2. 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge
  3. Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority
Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review knowledge management system and procedures

  1. Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards
  2. Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements
  3. 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations
Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement knowledge management system and procedures

1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards

1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes

1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback

1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy

1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements

2. Maintain business knowledge base

2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture

2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge

2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority

3. Review knowledge management system and procedures

3.1 Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards

3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements

3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement knowledge management system and procedures

1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards

1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes

1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback

1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy

1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements

2. Maintain business knowledge base

2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture

2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge

2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority

3. Review knowledge management system and procedures

3.1 Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards

3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements

3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations

Evidence of the ability to:

recognise the need for a knowledge management system in a contemporary organisation

develop and implement a knowledge management system

manage culture change in the management of knowledge

review and improve systems and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the importance of knowledge management in a contemporary organisation

discuss the difference between the business culture and the business model

outline database design concepts for management knowledge

identify and quantify internal and external sources of information

discuss legal, ethical and security issues relating to knowledge management

describe records management principles

determine relevant legislation from levels of government that effect business operation, including:

workplace health and safety (WHS)

environmental issues

equal opportunity

industrial relations

anti-discrimination

outline the structure of the business and its relationship to knowledge management.