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Evidence Guide: ICTICT802 - Direct ICT services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT802 - Direct ICT services

What evidence can you provide to prove your understanding of each of the following citeria?

Direct the strategic planning for ICT resources

  1. Critically analyse the organisational environment
  2. Ensure compliance with legislative and social requirements
  3. Establish priorities, based on organisational needs
  4. Establish the ICT infrastructure
  5. Lead the development and implementation of a strategic plan for ICT resourcing
Critically analyse the organisational environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure compliance with legislative and social requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish priorities, based on organisational needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish the ICT infrastructure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead the development and implementation of a strategic plan for ICT resourcing

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead the risk management of ICT resources and processes

  1. Lead the development of a strategy for risk assessment
  2. Ensure that the risk assessment complies with organisational policy
  3. Ensure that risk mitigation is based on identified risks
Lead the development of a strategy for risk assessment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the risk assessment complies with organisational policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that risk mitigation is based on identified risks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Direct the quality assurance processes for ICT services

  1. Lead the development of a quality assurance strategic plan
  2. Monitor the quality processes
  3. Oversee the implementation of quality assurance strategies
  4. Ensure that continuous improvement is undertaken
Lead the development of a quality assurance strategic plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor the quality processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee the implementation of quality assurance strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that continuous improvement is undertaken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for ICT resources

1.1 Critically analyse the organisational environment

1.2 Ensure compliance with legislative and social requirements

1.3 Establish priorities, based on organisational needs

1.4 Establish the ICT infrastructure

1.5 Lead the development and implementation of a strategic plan for ICT resourcing

2. Lead the risk management of ICT resources and processes

2.1 Lead the development of a strategy for risk assessment

2.2 Ensure that the risk assessment complies with organisational policy

2.3 Ensure that risk mitigation is based on identified risks

3. Direct the quality assurance processes for ICT services

3.1 Lead the development of a quality assurance strategic plan

3.2 Monitor the quality processes

3.3 Oversee the implementation of quality assurance strategies

3.4 Ensure that continuous improvement is undertaken

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for ICT resources

1.1 Critically analyse the organisational environment

1.2 Ensure compliance with legislative and social requirements

1.3 Establish priorities, based on organisational needs

1.4 Establish the ICT infrastructure

1.5 Lead the development and implementation of a strategic plan for ICT resourcing

2. Lead the risk management of ICT resources and processes

2.1 Lead the development of a strategy for risk assessment

2.2 Ensure that the risk assessment complies with organisational policy

2.3 Ensure that risk mitigation is based on identified risks

3. Direct the quality assurance processes for ICT services

3.1 Lead the development of a quality assurance strategic plan

3.2 Monitor the quality processes

3.3 Oversee the implementation of quality assurance strategies

3.4 Ensure that continuous improvement is undertaken

Evidence of the ability to:

lead the development of a strategy to align information and communications technology (ICT) services, with organisational goals

lead and monitor a risk analysis, including security for ICT assets

implement procedures that identify where risk occurs, and what measures need to be taken

produce contingency plans for business continuity

establish warning systems, and an ongoing process, that includes regular or programmed reviews of the risk profile

lead the development of a strategy and the implementation of a quality assurance process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise the security products, and organisational security policies, that affect ICT services

research and then outline, the standards that relate to risk management principles and guidelines

discuss business continuity issues for the organisation

examine the organisation’s industry and current functionality, including the existing data and information systems

review and describe, the organisation’s internal and external dependencies and interdependencies

describe the organisational policies and procedures, including the risk-management strategy

review and analyse, past and current internal, external and industry disruptions

outline the relevant legislation and regulations that impact on business continuity including:

workplace health and safety (WHS)

environment

duty of care

contracts

business and company law

freedom of information

industrial relations

privacy and confidentiality

due diligence

records management.