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Evidence Guide: ICTICT806 - Direct outsourced ICT services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT806 - Direct outsourced ICT services

What evidence can you provide to prove your understanding of each of the following citeria?

Direct the strategic planning for outsourced ICT services

  1. Identify the ICT services to be outsourced
  2. Establish the criteria for the outsourcing model
  3. Critically analyse the impact on the current organisational environment
  4. Select an appropriate business model for outsourcing, against the identified criteria
  5. Research the appropriate ICT service providers (vendor evaluation), against the identified criteria
  6. Develop the strategic plan for outsourced ICT services
Identify the ICT services to be outsourced

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish the criteria for the outsourcing model

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Critically analyse the impact on the current organisational environment

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select an appropriate business model for outsourcing, against the identified criteria

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research the appropriate ICT service providers (vendor evaluation), against the identified criteria

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop the strategic plan for outsourced ICT services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Lead the risk management of outsourced ICT services

  1. Specify the relevant security requirements
  2. Lead the development of the change management strategy
  3. Negotiate the performance, and a security strategy, with the ICT service provider
  4. Ensure that the risk assessment process for outsourced services complies with organisational policy
  5. Ensure that risk mitigation addresses the identified risks
Specify the relevant security requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Lead the development of the change management strategy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Negotiate the performance, and a security strategy, with the ICT service provider

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that the risk assessment process for outsourced services complies with organisational policy

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that risk mitigation addresses the identified risks

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor the performance levels of the outsourced ICT service performance agreement

  1. Develop external ICT service provider SLAs
  2. Ensure that the external ICT service provider agreed performance levels are maintained
  3. Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM)
  4. Ensure the continuous improvement of outsourced ICT services
Develop external ICT service provider SLAs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that the external ICT service provider agreed performance levels are maintained

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM)

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure the continuous improvement of outsourced ICT services

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for outsourced ICT services

1.1 Identify the ICT services to be outsourced

1.2 Establish the criteria for the outsourcing model

1.3 Critically analyse the impact on the current organisational environment

1.4 Select an appropriate business model for outsourcing, against the identified criteria

1.5 Research the appropriate ICT service providers (vendor evaluation), against the identified criteria

1.6 Develop the strategic plan for outsourced ICT services

2. Lead the risk management of outsourced ICT services

2.1 Specify the relevant security requirements

2.2 Lead the development of the change management strategy

2.3 Negotiate the performance, and a security strategy, with the ICT service provider

2.4 Ensure that the risk assessment process for outsourced services complies with organisational policy

2.5 Ensure that risk mitigation addresses the identified risks

3. Monitor the performance levels of the outsourced ICT service performance agreement

3.1 Develop external ICT service provider SLAs

3.2 Ensure that the external ICT service provider agreed performance levels are maintained

3.3 Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM)

3.4 Ensure the continuous improvement of outsourced ICT services

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for outsourced ICT services

1.1 Identify the ICT services to be outsourced

1.2 Establish the criteria for the outsourcing model

1.3 Critically analyse the impact on the current organisational environment

1.4 Select an appropriate business model for outsourcing, against the identified criteria

1.5 Research the appropriate ICT service providers (vendor evaluation), against the identified criteria

1.6 Develop the strategic plan for outsourced ICT services

2. Lead the risk management of outsourced ICT services

2.1 Specify the relevant security requirements

2.2 Lead the development of the change management strategy

2.3 Negotiate the performance, and a security strategy, with the ICT service provider

2.4 Ensure that the risk assessment process for outsourced services complies with organisational policy

2.5 Ensure that risk mitigation addresses the identified risks

3. Monitor the performance levels of the outsourced ICT service performance agreement

3.1 Develop external ICT service provider SLAs

3.2 Ensure that the external ICT service provider agreed performance levels are maintained

3.3 Monitor the setting, tracking and management of SLAs, as an important part of outsourcing relationship management (ORM)

3.4 Ensure the continuous improvement of outsourced ICT services

Evidence of the ability to:

develop strategic directions for outsourcing of information and communications technology (ICT) resources, in alignment with organisational goals

lead the development of a risk analysis strategy on outsourced ICT services

ensure that procedures identifying risk and, measures to mitigate risk, are developed and implemented

ensure warning systems, and an ongoing process of reviews of the risk profile of outsourced ICT services, are established

review and monitor, the performance of service level agreements (SLAs) with external service providers.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

research and summarise, risk management principles and guidelines

research and summarise the outsourcing strategies for ICT services

outline business continuity issues for the organisation

review the organisation's current functionality, including the existing data and information systems

review the organisation's internal and external dependencies, and interdependencies

review the organisational policies and procedures, including the risk management strategy

review past and current, internal, external and industry disruptions

outline the relevant legislation and regulations that impact on business continuity including:

workplace health and safety (WHS)

environment

duty of care

contracts and service level agreements

business and company law

freedom of information

industrial relations

privacy and confidentiality

due diligence

records management

describe the business domain and organisational requirements.