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Evidence Guide: ICTICT808 - Direct the development of a knowledge management strategy for a business

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Signature: _________________________________________________

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ICTICT808 - Direct the development of a knowledge management strategy for a business

What evidence can you provide to prove your understanding of each of the following citeria?

Critically analyse existing knowledge management systems

  1. Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources
  2. Differentiate between knowledge management and information management systems within the organisation
  3. Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
  4. 1.4 Identify the need for improvements in the organisation's strategic use of knowledge
Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differentiate between knowledge management and information management systems within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the knowledge management options

  1. Investigate the barriers to capturing knowledge within the organisation
  2. Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation
  3. Review the investigations into incentives and reward systems to support knowledge management
  4. Ensure that the required processes for maintaining an integrated knowledge management system are considered
  5. Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation
Investigate the barriers to capturing knowledge within the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the investigations into incentives and reward systems to support knowledge management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the required processes for maintaining an integrated knowledge management system are considered

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a knowledge-management strategy

  1. Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge
  2. Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget
  3. Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle
  4. Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement
  5. Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy
Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Critically analyse existing knowledge management systems

1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

1.2 Differentiate between knowledge management and information management systems within the organisation

1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

2. Evaluate the knowledge management options

2.1 Investigate the barriers to capturing knowledge within the organisation

2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

2.3 Review the investigations into incentives and reward systems to support knowledge management

2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered

2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

3. Develop a knowledge-management strategy

3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Critically analyse existing knowledge management systems

1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

1.2 Differentiate between knowledge management and information management systems within the organisation

1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

2. Evaluate the knowledge management options

2.1 Investigate the barriers to capturing knowledge within the organisation

2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

2.3 Review the investigations into incentives and reward systems to support knowledge management

2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered

2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

3. Develop a knowledge-management strategy

3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Evidence of the ability to:

critically analyse and document, the effectiveness of existing knowledge management systems

research the knowledge management options in the marketplace

recommend an approach that meets the organisational needs

develop a knowledge management strategy.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise management concepts, processes and trends

review and interpret relevant organisational policies, and legislation, that affect business operations

research and summarise, both internal and external sources of information

recognise the legal, ethical and security issues relating to knowledge management

explain organisational change-management theory and methods

discuss records management and database-management principles as they relate to knowledge management, particularly metadata.