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Evidence Guide: ICTNPL503 - Apply service measures and demand forecasting to products and services planning

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTNPL503 - Apply service measures and demand forecasting to products and services planning

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse customer base

  1. Establish reasons for forecasting in network planning, and factors that influence forecasting
  2. Collate data from appropriate organisations involved in planning initiatives for planning delivery of products and services
  3. Establish market segmentation to improve marketing effectiveness on new technology adoption
  4. Analyse market segments of customers, based on geography and demographics, for a new service or product and predict adoption rates
Establish reasons for forecasting in network planning, and factors that influence forecasting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collate data from appropriate organisations involved in planning initiatives for planning delivery of products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish market segmentation to improve marketing effectiveness on new technology adoption

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse market segments of customers, based on geography and demographics, for a new service or product and predict adoption rates

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current utilisation

  1. Evaluate current service usage of the network and determine current traffic load
  2. Evaluate current network occupancy and determine any spare capacity
Evaluate current service usage of the network and determine current traffic load

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current network occupancy and determine any spare capacity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Predict future customer base

  1. Evaluate expected customer growth and segment mix in a defined geographical area, and assess impact on network planning
  2. Use a forecasting model and predict customer demand for new technology products and services
Evaluate expected customer growth and segment mix in a defined geographical area, and assess impact on network planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use a forecasting model and predict customer demand for new technology products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use property market and development data to produce plans

  1. Develop strategic plans on infrastructure planning using planning authority data for development and redevelopments
  2. Produce a plan for future development projects using property market data
Develop strategic plans on infrastructure planning using planning authority data for development and redevelopments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a plan for future development projects using property market data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Predict future service requirements

  1. Create a customer service plan to maintain valuable customer relationships and strengthen business
  2. Measure customer service results using key factors that provide an indicator for customer service quality
  3. Use forecasting tools to predict future service demand and requirements for emerging technology services of Next Generation Networks (NGN)
Create a customer service plan to maintain valuable customer relationships and strengthen business

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure customer service results using key factors that provide an indicator for customer service quality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use forecasting tools to predict future service demand and requirements for emerging technology services of Next Generation Networks (NGN)

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce network forecast and documentation

  1. Produce geographically-based network growth forecasts utilising change in customer base, changes to property market and future service predications
  2. Produce and present documentation
Produce geographically-based network growth forecasts utilising change in customer base, changes to property market and future service predications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce and present documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse customer base

1.1 Establish reasons for forecasting in network planning, and factors that influence forecasting

1.2 Collate data from appropriate organisations involved in planning initiatives for planning delivery of products and services

1.3 Establish market segmentation to improve marketing effectiveness on new technology adoption

1.4 Analyse market segments of customers, based on geography and demographics, for a new service or product and predict adoption rates

2. Evaluate current utilisation

2.1 Evaluate current service usage of the network and determine current traffic load

2.2 Evaluate current network occupancy and determine any spare capacity

3. Predict future customer base

3.1 Evaluate expected customer growth and segment mix in a defined geographical area, and assess impact on network planning

3.2 Use a forecasting model and predict customer demand for new technology products and services

4. Use property market and development data to produce plans

4.1 Develop strategic plans on infrastructure planning using planning authority data for development and redevelopments

4.2 Produce a plan for future development projects using property market data

5. Predict future service requirements

5.1 Create a customer service plan to maintain valuable customer relationships and strengthen business

5.2 Measure customer service results using key factors that provide an indicator for customer service quality

5.3 Use forecasting tools to predict future service demand and requirements for emerging technology services of Next Generation Networks (NGN)

6. Produce network forecast and documentation

6.1 Produce geographically-based network growth forecasts utilising change in customer base, changes to property market and future service predications

6.2 Produce and present documentation

Required Skills and Knowledge

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse customer base

1.1 Establish reasons for forecasting in network planning, and factors that influence forecasting

1.2 Collate data from appropriate organisations involved in planning initiatives for planning delivery of products and services

1.3 Establish market segmentation to improve marketing effectiveness on new technology adoption

1.4 Analyse market segments of customers, based on geography and demographics, for a new service or product and predict adoption rates

2. Evaluate current utilisation

2.1 Evaluate current service usage of the network and determine current traffic load

2.2 Evaluate current network occupancy and determine any spare capacity

3. Predict future customer base

3.1 Evaluate expected customer growth and segment mix in a defined geographical area, and assess impact on network planning

3.2 Use a forecasting model and predict customer demand for new technology products and services

4. Use property market and development data to produce plans

4.1 Develop strategic plans on infrastructure planning using planning authority data for development and redevelopments

4.2 Produce a plan for future development projects using property market data

5. Predict future service requirements

5.1 Create a customer service plan to maintain valuable customer relationships and strengthen business

5.2 Measure customer service results using key factors that provide an indicator for customer service quality

5.3 Use forecasting tools to predict future service demand and requirements for emerging technology services of Next Generation Networks (NGN)

6. Produce network forecast and documentation

6.1 Produce geographically-based network growth forecasts utilising change in customer base, changes to property market and future service predications

6.2 Produce and present documentation

Evidence of ability to:

interpret accurately the growth patterns and development options which satisfy customer and enterprise financial goals

predict future customer base and service requirements

produce comprehensive network growth forecasts, utilising changes to customer base, property market and future service predictions.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain different levels of reliability performance standards applicable to specific equipment deployment needs

identify and explain emerging technologies that affect this industry

identify factors that can affect forecasting demand

identify and apply forecasting models and forecasting tools

explain market segmentations

explain network designs and new products and services

explain next generation network (NGN) services

identify planning authorities

describe planning initiatives

describe the process to prepare and review customer bases

identify different service measures.