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Evidence Guide: ICTNPL603 - Undertake network performance analysis

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTNPL603 - Undertake network performance analysis

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse network performance to determine service levels

  1. Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards
  2. Analyse trend analysis data and statistical data to assess level and type of network degradation
  3. Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools
  4. Analyse test results and determine QoS levels and network problems
  5. Establish restoration times in the event of service breakdown
  6. Determine, organise and allocate resources necessary to monitor service levels
Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse trend analysis data and statistical data to assess level and type of network degradation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse test results and determine QoS levels and network problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish restoration times in the event of service breakdown

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine, organise and allocate resources necessary to monitor service levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor integrity of the network

  1. Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity
  2. Undertake real time analysis of data from all sources to determine network health
Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake real time analysis of data from all sources to determine network health

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage delivery of quality service

  1. Conduct monitoring activities to maintain QoS levels and network integrity
  2. Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance
  3. Analyse drive test data as an input to performance and optimise the network to improve network level of service
Conduct monitoring activities to maintain QoS levels and network integrity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse drive test data as an input to performance and optimise the network to improve network level of service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse problems and organise repair

  1. Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes
  2. Analyse causes of problems by testing specific network components
  3. Isolate problems where possible and escalate repair according to enterprise policy
  4. Undertake evaluation testing after repair to ensure the problem has been rectified
Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse causes of problems by testing specific network components

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Isolate problems where possible and escalate repair according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake evaluation testing after repair to ensure the problem has been rectified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate upgrade of software and hardware

  1. Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities
  2. Produce a cost estimate of proposed change and submit a cost-benefit study for approval
  3. Confirm shortcomings in hardware and software and negotiate with planners for network modifications
  4. Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network
  5. Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact
  6. Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved
  7. Produce documentation including configuration details and tests results and submit to network planner
Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a cost estimate of proposed change and submit a cost-benefit study for approval

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm shortcomings in hardware and software and negotiate with planners for network modifications

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce documentation including configuration details and tests results and submit to network planner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse network performance to determine service levels

1.1 Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards

1.2 Analyse trend analysis data and statistical data to assess level and type of network degradation

1.3 Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools

1.4 Analyse test results and determine QoS levels and network problems

1.5 Establish restoration times in the event of service breakdown

1.6 Determine, organise and allocate resources necessary to monitor service levels

2. Monitor integrity of the network

2.1 Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity

2.2 Undertake real time analysis of data from all sources to determine network health

3. Manage delivery of quality service

3.1 Conduct monitoring activities to maintain QoS levels and network integrity

3.2 Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance

3.3 Analyse drive test data as an input to performance and optimise the network to improve network level of service

4. Analyse problems and organise repair

4.1 Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes

4.2 Analyse causes of problems by testing specific network components

4.3 Isolate problems where possible and escalate repair according to enterprise policy

4.4 Undertake evaluation testing after repair to ensure the problem has been rectified

5. Coordinate upgrade of software and hardware

5.1 Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities

5.2 Produce a cost estimate of proposed change and submit a cost-benefit study for approval

5.3 Confirm shortcomings in hardware and software and negotiate with planners for network modifications

5.4 Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network

5.5 Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact

5.6 Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved

5.7 Produce documentation including configuration details and tests results and submit to network planner

Required Skills and Knowledge

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse network performance to determine service levels

1.1 Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards

1.2 Analyse trend analysis data and statistical data to assess level and type of network degradation

1.3 Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools

1.4 Analyse test results and determine QoS levels and network problems

1.5 Establish restoration times in the event of service breakdown

1.6 Determine, organise and allocate resources necessary to monitor service levels

2. Monitor integrity of the network

2.1 Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity

2.2 Undertake real time analysis of data from all sources to determine network health

3. Manage delivery of quality service

3.1 Conduct monitoring activities to maintain QoS levels and network integrity

3.2 Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance

3.3 Analyse drive test data as an input to performance and optimise the network to improve network level of service

4. Analyse problems and organise repair

4.1 Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes

4.2 Analyse causes of problems by testing specific network components

4.3 Isolate problems where possible and escalate repair according to enterprise policy

4.4 Undertake evaluation testing after repair to ensure the problem has been rectified

5. Coordinate upgrade of software and hardware

5.1 Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities

5.2 Produce a cost estimate of proposed change and submit a cost-benefit study for approval

5.3 Confirm shortcomings in hardware and software and negotiate with planners for network modifications

5.4 Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network

5.5 Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact

5.6 Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved

5.7 Produce documentation including configuration details and tests results and submit to network planner

Evidence of ability to:

interpret current network performance data accurately

monitor integrity of the network

manage delivery of quality service efficiently

conduct accurate performance tests using appropriate performance analysis tools

analyse problems and organise repair applying escalation procedures, if required, within service assurance guidelines

coordinate upgrade of software and hardware efficiently.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the process for cost estimation

outline the following aspects of customer interaction:

customer policies

expectancies

service level agreements

explain the following features of the network:

alarms

compatibility and interoperability

operations

performance analysis methodologies

performance analysis tools

performance tests

planning and design principles

explain protocols providing QoS

describe QoS standard levels

describe software and hardware upgrades

outline the following technologies and architectures:

switching network

transmission network

describe technologies for the customer network.