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Evidence Guide: ICTNWK501 - Plan, implement and test enterprise communication solutions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTNWK501 - Plan, implement and test enterprise communication solutions

What evidence can you provide to prove your understanding of each of the following citeria?

Plan, implement and test an enterprise email solution

  1. Plan implementation to provide mail services to meet business requirements
  2. Prepare existing network for mail server installation
  3. Install and configure mail servers
  4. Configure users, mailboxes, address lists, distribution lists and user constraints
  5. Configure mail-client access
  6. Configure message integrity and anti-spam, antivirus and anti-phishing measures
  7. Configure message transport to deliver mail within and outside enterprise
  8. Monitor mail system performance
  9. Implement measures to provide high availability and data recovery
  10. Test functionality
Plan implementation to provide mail services to meet business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare existing network for mail server installation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install and configure mail servers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure users, mailboxes, address lists, distribution lists and user constraints

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure mail-client access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure message integrity and anti-spam, antivirus and anti-phishing measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure message transport to deliver mail within and outside enterprise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor mail system performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measures to provide high availability and data recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan, implement and test remote access to email

  1. Plan remote access to mail
  2. Configure mail system to provide remote access
  3. Test remote mail access
Plan remote access to mail

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure mail system to provide remote access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test remote mail access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan, implement and test an enterprise web portal or content management solution

  1. Plan namespace and server roles, and deploy web portal or content management software
  2. Configure access and security
  3. Configure network infrastructure
  4. Manage design and customisation of portal and related services
  5. Monitor performance and logs
  6. Implement measures to provide high availability and disaster recovery
  7. Test functionality
Plan namespace and server roles, and deploy web portal or content management software

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure access and security

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure network infrastructure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage design and customisation of portal and related services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance and logs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measures to provide high availability and disaster recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan, implement and test business collaboration tools

  1. Plan namespace and server roles, and deploy business collaboration software
  2. Configure access and security
  3. Configure network infrastructure
  4. Customise to meet business requirements
  5. Monitor performance and logs
  6. Implement measures to provide high availability and disaster recovery
  7. Test functionality
Plan namespace and server roles, and deploy business collaboration software

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure access and security

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure network infrastructure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customise to meet business requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance and logs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement measures to provide high availability and disaster recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test functionality

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, implement and test an enterprise email solution

1.1 Plan implementation to provide mail services to meet business requirements

1.2 Prepare existing network for mail server installation

1.3 Install and configure mail servers

1.4 Configure users, mailboxes, address lists, distribution lists and user constraints

1.5 Configure mail-client access

1.6 Configure message integrity and anti-spam, antivirus and anti-phishing measures

1.7 Configure message transport to deliver mail within and outside enterprise

1.8 Monitor mail system performance

1.9 Implement measures to provide high availability and data recovery

1.10 Test functionality

2. Plan, implement and test remote access to email

2.1 Plan remote access to mail

2.2 Configure mail system to provide remote access

2.3 Test remote mail access

3. Plan, implement and test an enterprise web portal or content management solution

3.1 Plan namespace and server roles, and deploy web portal or content management software

3.2 Configure access and security

3.3 Configure network infrastructure

3.4 Manage design and customisation of portal and related services

3.5 Monitor performance and logs

3.6 Implement measures to provide high availability and disaster recovery

3.7 Test functionality

4. Plan, implement and test business collaboration tools

4.1 Plan namespace and server roles, and deploy business collaboration software

4.2 Configure access and security

4.3 Configure network infrastructure

4.4 Customise to meet business requirements

4.5 Monitor performance and logs

4.6 Implement measures to provide high availability and disaster recovery

4.7 Test functionality

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, implement and test an enterprise email solution

1.1 Plan implementation to provide mail services to meet business requirements

1.2 Prepare existing network for mail server installation

1.3 Install and configure mail servers

1.4 Configure users, mailboxes, address lists, distribution lists and user constraints

1.5 Configure mail-client access

1.6 Configure message integrity and anti-spam, antivirus and anti-phishing measures

1.7 Configure message transport to deliver mail within and outside enterprise

1.8 Monitor mail system performance

1.9 Implement measures to provide high availability and data recovery

1.10 Test functionality

2. Plan, implement and test remote access to email

2.1 Plan remote access to mail

2.2 Configure mail system to provide remote access

2.3 Test remote mail access

3. Plan, implement and test an enterprise web portal or content management solution

3.1 Plan namespace and server roles, and deploy web portal or content management software

3.2 Configure access and security

3.3 Configure network infrastructure

3.4 Manage design and customisation of portal and related services

3.5 Monitor performance and logs

3.6 Implement measures to provide high availability and disaster recovery

3.7 Test functionality

4. Plan, implement and test business collaboration tools

4.1 Plan namespace and server roles, and deploy business collaboration software

4.2 Configure access and security

4.3 Configure network infrastructure

4.4 Customise to meet business requirements

4.5 Monitor performance and logs

4.6 Implement measures to provide high availability and disaster recovery

4.7 Test functionality

Evidence of the ability to:

plan and implement an enterprise mail system

plan and implement an enterprise web portal or content management system

design and implement business collaboration tools

configure network, servers and application software to provide optimal performance, meet security requirements and avoid known conflicts

configure applications to meet customisation requirements

monitor and test the performance of aspects of the solution.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe the features of a mail server application

describe business collaboration tools

explain the purpose and use of web portal or content management software

outline the importance of administering database servers to support portal applications

describe the key principles of data protection, including:

backup and restoration

firewall configuration

security and authentication practices

describe the important features of administering a network, including:

load balancing for applications

server or directory administration

infrastructure

web server administration.