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Evidence Guide: ICTNWK534 - Monitor and troubleshoot virtual computing environments

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTNWK534 - Monitor and troubleshoot virtual computing environments

What evidence can you provide to prove your understanding of each of the following citeria?

Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

  1. Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements
  2. Identify the virtual environment’s critical activity level, and assign resources as needed
  3. Review the system’s logs and alerts, in order to facilitate virtual environment tuning
Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the virtual environment’s critical activity level, and assign resources as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the system’s logs and alerts, in order to facilitate virtual environment tuning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage virtual environment performance to ensure full resource optimisation

  1. Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance
  2. Review the storage and cluster performance, in order to maximise operational efficiency
  3. Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation
Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the storage and cluster performance, in order to maximise operational efficiency

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot the virtual environments

  1. Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues
  2. Test, analyse and troubleshoot, identified virtual network problems
  3. Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels
  4. Consult with the virtualisation software vendors to provide solutions, where required
Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test, analyse and troubleshoot, identified virtual network problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with the virtualisation software vendors to provide solutions, where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose virtual environment faults and provide solutions

  1. Use virtualisation client and server management software tools, to help diagnose any virtual environment problems
  2. Install and configure external virtualisation management tools, to help diagnose any virtual environment problems
  3. Use system logs and alerts to collect and analyse errors
  4. Evaluate problems using log files and alerts
Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use system logs and alerts to collect and analyse errors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate problems using log files and alerts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

  1. Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements
  2. Identify the virtual environment’s critical activity level, and assign resources as needed
  3. Review the system’s logs and alerts, in order to facilitate virtual environment tuning
Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the virtual environment’s critical activity level, and assign resources as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review the system’s logs and alerts, in order to facilitate virtual environment tuning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

1.1 Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

1.2 Identify the virtual environment’s critical activity level, and assign resources as needed

1.3 Review the system’s logs and alerts, in order to facilitate virtual environment tuning

2. Manage virtual environment performance to ensure full resource optimisation

2.1 Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

2.2 Review the storage and cluster performance, in order to maximise operational efficiency

2.3 Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

3. Analyse and troubleshoot the virtual environments

3.1 Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

3.2 Test, analyse and troubleshoot, identified virtual network problems

3.3 Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

3.4 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

4.2 Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

4.3 Use system logs and alerts to collect and analyse errors

4.4 Evaluate problems using log files and alerts

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

1.1 Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

1.2 Identify the virtual environment’s critical activity level, and assign resources as needed

1.3 Review the system’s logs and alerts, in order to facilitate virtual environment tuning

2. Manage virtual environment performance to ensure full resource optimisation

2.1 Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

2.2 Review the storage and cluster performance, in order to maximise operational efficiency

2.3 Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

3. Analyse and troubleshoot the virtual environments

3.1 Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

3.2 Test, analyse and troubleshoot, identified virtual network problems

3.3 Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

3.4 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

4.2 Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

4.3 Use system logs and alerts to collect and analyse errors

4.4 Evaluate problems using log files and alerts

Evidence of the ability to:

monitor the enterprise’s virtual computing environment, using the correct management tools

configure the enterprise’s virtual computing environment to operate at an optimal performance level

troubleshoot problems in the virtual computing environment, using the relevant management tools.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and review, current government and industry policies, and guidelines, relating to the development of efficient and reliable, information and communications technology (ICT) environments

define the current technologies, and processes, designed to produce an efficient and reliable ICT environment

specify the structure, functions and business organisation of the client

identify and apply, the available tools and software applications required to manage virtual machines

specify the configuration of software applications required to manage virtual machines

specify the configuration required to integrate virtual machines, into an existing network design.