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Evidence Guide: ICTNWK613 - Develop plans to manage structured troubleshooting process of enterprise networks

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTNWK613 - Develop plans to manage structured troubleshooting process of enterprise networks

What evidence can you provide to prove your understanding of each of the following citeria?

Plan the strategies for structured troubleshooting and monitoring of enterprise networks

  1. Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard
  2. Conduct equipment and skills audits as required
  3. Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures
  4. Assign functional responsibilities to stakeholders according to the maintenance plan
  5. Select and use appropriate network fault management tools and monitor and improve network performance
Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct equipment and skills audits as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign functional responsibilities to stakeholders according to the maintenance plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and use appropriate network fault management tools and monitor and improve network performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and monitor structured troubleshooting strategies for complex enterprise networks

  1. Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability
  2. Undertake risk assessment evaluation and rank threats for minimal impact
  3. Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment
  4. Measure and analyse performance against an agreed baseline
Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake risk assessment evaluation and rank threats for minimal impact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure and analyse performance against an agreed baseline

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct structured network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

troubleshooting strategies

  1. Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment
  2. Implement effective control of broadcast and multicast traffic in a switched environment
  3. Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions
  4. Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes
  5. Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes
  6. Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards
  7. Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols
  8. Analyse and troubleshoot wireless network configuration issues
  9. Analyse and resolve network performance issues in an integrated voice or video network
Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement effective control of broadcast and multicast traffic in a switched environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and troubleshoot wireless network configuration issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and resolve network performance issues in an integrated voice or video network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks

1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

1.2 Conduct equipment and skills audits as required

1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

1.4 Assign functional responsibilities to stakeholders according to the maintenance plan

1.5 Select and use appropriate network fault management tools and monitor and improve network performance

2. Manage and monitor structured troubleshooting strategies for complex enterprise networks

2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

2.2 Undertake risk assessment evaluation and rank threats for minimal impact

2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

2.4 Measure and analyse performance against an agreed baseline

3. Conduct structured network

troubleshooting strategies

3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

3.2 Implement effective control of broadcast and multicast traffic in a switched environment

3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

3.8 Analyse and troubleshoot wireless network configuration issues

3.9 Analyse and resolve network performance issues in an integrated voice or video network

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks

1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

1.2 Conduct equipment and skills audits as required

1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

1.4 Assign functional responsibilities to stakeholders according to the maintenance plan

1.5 Select and use appropriate network fault management tools and monitor and improve network performance

2. Manage and monitor structured troubleshooting strategies for complex enterprise networks

2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

2.2 Undertake risk assessment evaluation and rank threats for minimal impact

2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

2.4 Measure and analyse performance against an agreed baseline

3. Conduct structured network

troubleshooting strategies

3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

3.2 Implement effective control of broadcast and multicast traffic in a switched environment

3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

3.8 Analyse and troubleshoot wireless network configuration issues

3.9 Analyse and resolve network performance issues in an integrated voice or video network

Evidence of the ability to:

analyse, document and troubleshoot a given complex network using industry methodologies and resources

develop monitoring and management plans

use networking and network fault management tools

evaluate risk assessments and minimise threats on enterprise networks.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline benefits of a formal or structured approach to network management

explain disaster recovery strategies

summarise emerging viable business and social technologies

outline enterprise network technologies, design plans and policies

summarise enterprise network topologies, architectures and elements

outline external developments or factors that affect network design

explain internet protocol version 4 (IPv4) and internet protocol version 6 (IPv6) addressing configurations

outline maintenance and fault procedures

explain maintenance and management tools and practices suitable for complex networks

outline networking standards and protocols

summarise risk management strategies and practices suitable for a complex network environment

clarify routing and routed protocols

outline routing and switching technologies for an enterprise environment

summarise security for enterprise networks

outline security standards and technologies for network environments

explain service level agreements (SLAs)

describe the value and process of conducting a skills audit

explain troubleshooting and threat mitigation strategies.