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Evidence Guide: ICTPMG606 - Manage ICT project quality

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTPMG606 - Manage ICT project quality

What evidence can you provide to prove your understanding of each of the following citeria?

Establish a quality management plan

  1. Determine project quality requirements with reference to project scope and stakeholder needs and expectations
  2. Adopt or agree on organisational quality policy and quality standards with stakeholders
  3. Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks
  4. Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary
  5. Develop a quality management plan for the project and obtain sign-off
Determine project quality requirements with reference to project scope and stakeholder needs and expectations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt or agree on organisational quality policy and quality standards with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a quality management plan for the project and obtain sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform ICT quality assurance processes

  1. Execute quality assurance activities as the project progresses according to the quality management plan
  2. Identify project processes not meeting quality standards agreed in the quality management plan
  3. Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary
Execute quality assurance activities as the project progresses according to the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify project processes not meeting quality standards agreed in the quality management plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform quality control

  1. Validate project processes and deliverables against quality requirements as the project progresses
  2. Review quality control metrics and take action as necessary to investigate and understand the reasons for failure
  3. Use quality management tools to determine failures and root causes, and implement continuous improvement processes
Validate project processes and deliverables against quality requirements as the project progresses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish a quality management plan

1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations

1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders

1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

1.5 Develop a quality management plan for the project and obtain sign-off

2. Perform ICT quality assurance processes

2.1 Execute quality assurance activities as the project progresses according to the quality management plan

2.2 Identify project processes not meeting quality standards agreed in the quality management plan

2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

3. Perform quality control

3.1 Validate project processes and deliverables against quality requirements as the project progresses

3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish a quality management plan

1.1 Determine project quality requirements with reference to project scope and stakeholder needs and expectations

1.2 Adopt or agree on organisational quality policy and quality standards with stakeholders

1.3 Determine project quality management approach, including proposed quality assurance processes and quality control measurement methods and benchmarks

1.4 Negotiate project quality, cost, time trade-offs and changes to stakeholder expectations if necessary

1.5 Develop a quality management plan for the project and obtain sign-off

2. Perform ICT quality assurance processes

2.1 Execute quality assurance activities as the project progresses according to the quality management plan

2.2 Identify project processes not meeting quality standards agreed in the quality management plan

2.3 Raise project change request to action process changes or corrective actions, update project management plan and quality baselines as necessary

3. Perform quality control

3.1 Validate project processes and deliverables against quality requirements as the project progresses

3.2 Review quality control metrics and take action as necessary to investigate and understand the reasons for failure

3.3 Use quality management tools to determine failures and root causes, and implement continuous improvement processes

Evidence of the ability to:

prepare a quality management plan

identify and implement appropriate quality management processes within a complex information and communications technology (ICT) project

evaluate performance using quality assurance processes

prepare quality reports.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the problem-solving tools and techniques

identify and explain project management roles and responsibilities

outline the quality improvement processes and methodology

explain the quality management theory, techniques, tools and methodologies

identify and describe the purpose of quality standards and benchmarks.