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Evidence Guide: ICTSAS301 - Run standard diagnostic tests

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS301 - Run standard diagnostic tests

What evidence can you provide to prove your understanding of each of the following citeria?

Identify common symptoms and preventative maintenance techniques

  1. Develop a troubleshooting process to help resolve problems
  2. Determine the specific symptoms relevant to different types of hardware, operating system and printer problems
  3. Identify common preventative maintenance techniques to support maintenance strategies
Develop a troubleshooting process to help resolve problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify common preventative maintenance techniques to support maintenance strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate system diagnostics

  1. Run the system diagnostic program according to specification
  2. Modify the system configuration as indicated by the diagnostic program
  3. Carry out preventative maintenance in line with organisational guidelines
Run the system diagnostic program according to specification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify the system configuration as indicated by the diagnostic program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out preventative maintenance in line with organisational guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Scan system for viruses

  1. Scan the system to check and maintain virus protection
  2. Report identified viruses to an appropriate person
  3. Remove virus infections found by the scan using software tools and procedures, or by restoring backups
  4. Document relevant symptom and removal information
Scan the system to check and maintain virus protection

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report identified viruses to an appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Remove virus infections found by the scan using software tools and procedures, or by restoring backups

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document relevant symptom and removal information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify common symptoms and preventative maintenance techniques

1.1 Develop a troubleshooting process to help resolve problems

1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

1.3 Identify common preventative maintenance techniques to support maintenance strategies

2. Operate system diagnostics

2.1 Run the system diagnostic program according to specification

2.2 Modify the system configuration as indicated by the diagnostic program

2.3 Carry out preventative maintenance in line with organisational guidelines

3. Scan system for viruses

3.1 Scan the system to check and maintain virus protection

3.2 Report identified viruses to an appropriate person

3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups

3.4 Document relevant symptom and removal information

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify common symptoms and preventative maintenance techniques

1.1 Develop a troubleshooting process to help resolve problems

1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

1.3 Identify common preventative maintenance techniques to support maintenance strategies

2. Operate system diagnostics

2.1 Run the system diagnostic program according to specification

2.2 Modify the system configuration as indicated by the diagnostic program

2.3 Carry out preventative maintenance in line with organisational guidelines

3. Scan system for viruses

3.1 Scan the system to check and maintain virus protection

3.2 Report identified viruses to an appropriate person

3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups

3.4 Document relevant symptom and removal information

Evidence of the ability to:

identify hardware and operating system problems

conduct diagnostic tests on a range of platforms according to preventative maintenance and diagnostic policy

identify the root causes of the problems

scan systems for computer viruses

remove viruses using software tools and procedures

remove viruses by restoring backups.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the client business domain, including client organisation structure and business functionality

identify the current industry accepted hardware and software diagnostic tools, including products that manage:

backup procedures

configuration procedures

hardware maintenance

organisational security

describe common symptoms of problems associated with:

desktop applications

operating systems

laptops

mobile devices

printers

other common peripherals

describe a range of preventative tasks relevant to maintaining hardware and software applications

describe the organisational procedures relevant to diagnostic testing.