The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine support issues
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Review current client support procedures followed by the organisation if appropriate Completed |
Evidence:
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Gather feedback from client detailing positive and negative aspects of their contact with the organisation Completed |
Evidence:
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Gather feedback from user who executes client support procedures, detailing problems with current methods Completed |
Evidence:
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Develop client support procedures
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Create or update client support procedures using information gathered from client and user Completed |
Evidence:
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Forward new client support procedures to appropriate person for review Completed |
Evidence:
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Provide recommended changes for client support policy
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Evaluate feedback on client support policy Completed |
Evidence:
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Incorporate changes to client support policy Completed |
Evidence:
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Determine impact the new policy will have on organisational guidelines and client interactions Completed |
Evidence:
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Prepare report detailing changes in policy and impact on the client and user in a clear and concise manner Completed |
Evidence:
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Forward report and updated policy to appropriate person for approval Completed |
Evidence:
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Update documented client support policy
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Amend policies to include new client support procedures Completed |
Evidence:
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Issue new policies to clients and users in line with organisational guidelines Completed |
Evidence:
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Maintain policy updates in line with organisational guidelines Completed |
Evidence:
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