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Evidence Guide: ICTSAS518 - Install and upgrade operating systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS518 - Install and upgrade operating systems

What evidence can you provide to prove your understanding of each of the following citeria?

Determine organisational help desk procedures

  1. Review organisation’s technical support procedures
  2. Interrogate help desk system
  3. Liaise with client
Review organisation’s technical support procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interrogate help desk system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Install or upgrade a desktop OS

  1. Install an OS
  2. Upgrade an existing OS
  3. Research and implement automated OS installation techniques and procedures
  4. Migrate files
Install an OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Upgrade an existing OS

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and implement automated OS installation techniques and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Migrate files

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and troubleshoot resource access

  1. Configure local resources access
  2. Configure sharing of local resources
  3. Assign access rights to shared resources
Configure local resources access

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure sharing of local resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assign access rights to shared resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and troubleshoot hardware devices and drivers

  1. Determine and resolve problems with hardware resources
  2. Research and install appropriate device drivers
  3. Configure hardware resources
  4. Configure device drivers
Determine and resolve problems with hardware resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and install appropriate device drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure hardware resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure device drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Configure and troubleshoot the desktop and user environments

  1. Construct profiles for users
  2. Organise shortcuts
  3. Arrange screen management
Construct profiles for users

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise shortcuts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange screen management

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Evidence of the ability to:

determine organisation operating systems (OS) requirements

install or upgrade OS

customise OS to user requirements

manage and configure hardware devices

manage and configure desktop.

Note: Evidence must be provided for at least TWO operating systems.

To complete the unit requirements safely and effectively, the individual must:

explain procedures and techniques involved in the installation and upgrade of OS

explain procedures and principals involved in unattended OS installation

describe OS configuration issues that may arise with hardware and desktop environments.