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Evidence Guide: ICTTEN401 - Identify requirements for customer telecommunications equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN401 - Identify requirements for customer telecommunications equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to identify services required

  1. Contact customer to arrange access to site and identify customer equipment and discuss customer requirements
  2. Assess site-specific safety requirements and enterprise work health and safety (WHS) processes and procedures
  3. Confirm details of types and models of existing and proposed customer equipment
  4. Establish intended uses of customer’s equipment to assist in identifying cabling requirements
  5. Establish required cabling requirements with customer and make alternative recommendations
  6. Locate existing facilities and systems including network facilities
  7. Verify building construction by observation to confirm accessibility
  8. Utilise existing floor plans where available and integrate into subsequent documentation
  9. Notify customer where physical location may incur additional cost
  10. Prepare a report on required services
Contact customer to arrange access to site and identify customer equipment and discuss customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess site-specific safety requirements and enterprise work health and safety (WHS) processes and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of types and models of existing and proposed customer equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish intended uses of customer’s equipment to assist in identifying cabling requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish required cabling requirements with customer and make alternative recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate existing facilities and systems including network facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify building construction by observation to confirm accessibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise existing floor plans where available and integrate into subsequent documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer where physical location may incur additional cost

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report on required services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish availability of and access to existing cabling

  1. Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required
  2. Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards
  3. Prepare a report on cabling infrastructure and equipment to meet customer requirements
Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report on cabling infrastructure and equipment to meet customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete required reports and documentation

  1. Complete all required documents promptly and accurately according to company policy
  2. Obtain customer confirmation of documented requirements where required
  3. Distribute relevant documentation promptly to required parties
  4. Obtain sign-off from customer
Complete all required documents promptly and accurately according to company policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain customer confirmation of documented requirements where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute relevant documentation promptly to required parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to identify services required

1.1 Contact customer to arrange access to site and identify customer equipment and discuss customer requirements

1.2 Assess site-specific safety requirements and enterprise work health and safety (WHS) processes and procedures

1.3 Confirm details of types and models of existing and proposed customer equipment

1.4 Establish intended uses of customer’s equipment to assist in identifying cabling requirements

1.5 Establish required cabling requirements with customer and make alternative recommendations

1.6 Locate existing facilities and systems including network facilities

1.7 Verify building construction by observation to confirm accessibility

1.8 Utilise existing floor plans where available and integrate into subsequent documentation

1.9 Notify customer where physical location may incur additional cost

1.10 Prepare a report on required services

2. Establish availability of and access to existing cabling

2.1 Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required

2.2 Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards

2.3 Prepare a report on cabling infrastructure and equipment to meet customer requirements

3. Complete required reports and documentation

3.1 Complete all required documents promptly and accurately according to company policy

3.2 Obtain customer confirmation of documented requirements where required

3.3 Distribute relevant documentation promptly to required parties

3.4 Obtain sign-off from customer

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to identify services required

1.1 Contact customer to arrange access to site and identify customer equipment and discuss customer requirements

1.2 Assess site-specific safety requirements and enterprise work health and safety (WHS) processes and procedures

1.3 Confirm details of types and models of existing and proposed customer equipment

1.4 Establish intended uses of customer’s equipment to assist in identifying cabling requirements

1.5 Establish required cabling requirements with customer and make alternative recommendations

1.6 Locate existing facilities and systems including network facilities

1.7 Verify building construction by observation to confirm accessibility

1.8 Utilise existing floor plans where available and integrate into subsequent documentation

1.9 Notify customer where physical location may incur additional cost

1.10 Prepare a report on required services

2. Establish availability of and access to existing cabling

2.1 Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required

2.2 Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards

2.3 Prepare a report on cabling infrastructure and equipment to meet customer requirements

3. Complete required reports and documentation

3.1 Complete all required documents promptly and accurately according to company policy

3.2 Obtain customer confirmation of documented requirements where required

3.3 Distribute relevant documentation promptly to required parties

3.4 Obtain sign-off from customer

Evidence of ability to:

discuss and negotiate with customers their needs and expectations for customer equipment

identify services required, and availability and access to existing cabling

identify locations of equipment and placement of cables on support structures and building faces for both internal and external locations for service delivery

complete required reports and documentation including order forms, services checklists and quotation forms.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain features and operating requirements of test equipment

summarise legislation, codes of practice and other formal agreements that impact the work activity

describe manufacturer’s requirements for safe operation of equipment

explain specific work health and safety (WHS) requirements relating to the activity and site conditions

describe the process of evaluating a customer premises to determine requirements

outline typical issues and challenges that occur on site.