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Evidence Guide: ICTTEN407 - Cut over customer premises equipment major upgrades

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN407 - Cut over customer premises equipment major upgrades

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for cut over

  1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  2. Notify customer for site access, security arrangements and location details of customer equipment for major upgrade
  3. Identify site hazards and notify appropriate personnel to make site safe
  4. Prepare cut over plan and seek approval from customer
  5. Complete functional testing of new systems and equipment prior to cut over to minimise system downtime
  6. Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports
  7. Organise system back-up with support personnel
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify site hazards and notify appropriate personnel to make site safe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare cut over plan and seek approval from customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise system back-up with support personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Cut over system and equipment into service

  1. Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements
  2. Conduct tests according to technical manuals and specifications to complete installation task
  3. Analyse test results to verify system compatibility and interoperability with existing system
  4. Rectify any problems, if required
Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct tests according to technical manuals and specifications to complete installation task

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse test results to verify system compatibility and interoperability with existing system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify any problems, if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise work and clean up worksite

  1. Complete documentation containing installation details and test records
  2. Amend site records to show existing equipment layout
  3. Organise customer training in the new or modified system
  4. Clean up and restore site to customer satisfaction
  5. Collect and dispose of waste material and debris according to environmental requirements
  6. Notify customer of job completion to obtain sign-off and present with a copy of documentation
Complete documentation containing installation details and test records

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend site records to show existing equipment layout

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise customer training in the new or modified system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up and restore site to customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and dispose of waste material and debris according to environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of job completion to obtain sign-off and present with a copy of documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for cut over

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare cut over plan and seek approval from customer

1.5 Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

1.6 Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports

1.7 Organise system back-up with support personnel

2. Cut over system and equipment into service

2.1 Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements

2.2 Conduct tests according to technical manuals and specifications to complete installation task

2.3 Analyse test results to verify system compatibility and interoperability with existing system

2.4 Rectify any problems, if required

3. Finalise work and clean up worksite

3.1 Complete documentation containing installation details and test records

3.2 Amend site records to show existing equipment layout

3.3 Organise customer training in the new or modified system

3.4 Clean up and restore site to customer satisfaction

3.5 Collect and dispose of waste material and debris according to environmental requirements

3.6 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for cut over

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Notify customer for site access, security arrangements and location details of customer equipment for major upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare cut over plan and seek approval from customer

1.5 Complete functional testing of new systems and equipment prior to cut over to minimise system downtime

1.6 Notify network carrier of cut over details to prevent unnecessary alarm call-outs and reports

1.7 Organise system back-up with support personnel

2. Cut over system and equipment into service

2.1 Conduct cut over works for major system upgrade according to cut over plan with minimal disruption to customer service according to work health and safety (WHS) and environmental requirements

2.2 Conduct tests according to technical manuals and specifications to complete installation task

2.3 Analyse test results to verify system compatibility and interoperability with existing system

2.4 Rectify any problems, if required

3. Finalise work and clean up worksite

3.1 Complete documentation containing installation details and test records

3.2 Amend site records to show existing equipment layout

3.3 Organise customer training in the new or modified system

3.4 Clean up and restore site to customer satisfaction

3.5 Collect and dispose of waste material and debris according to environmental requirements

3.6 Notify customer of job completion to obtain sign-off and present with a copy of documentation

Evidence of ability to:

develop and implement an effective cut over plan

identify and organise resources including customer resources and access as necessary to complete cut over

conduct cut over and relevant tests according to work health and safety (WHS) and environmental requirements

interpret test results to identify and resolve problems

finalise administrative tasks and initiate training.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline cut over procedures

define customer premises’ equipment CPE

illustrate features and operating requirements of test equipment

outline information required to operate equipment according to a test specification

outline legislation, codes of practice and other formal agreements that impact the work activity

explain manufacturer’s requirements for safe operation of equipment

describe specific work health and safety (WHS) requirements relating to activity and site conditions

explain test methods and performance requirements

describe typical issues and challenges that occur on site.