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Evidence Guide: ICTTEN408 - Complete equipment and software upgrades

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN408 - Complete equipment and software upgrades

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for upgrade activity

  1. Obtain relevant legislation, codes, regulations and standards for compliance when conducting work
  2. Contact customer for site access, security arrangements and location details of equipment for upgrade
  3. Identify site hazards and notify appropriate personnel to make site safe
  4. Prepare an upgrade plan against work order and seek approval from customer
  5. Organise system back-up from support personnel
  6. Obtain tools and test equipment and check for accuracy and safety
  7. Allocate specific tasks according to the skill mix of staff involved
  8. Run test plan on current equipment and identify and rectify problems in consultation with planners
  9. Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime
  10. Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work
Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact customer for site access, security arrangements and location details of equipment for upgrade

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify site hazards and notify appropriate personnel to make site safe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare an upgrade plan against work order and seek approval from customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise system back-up from support personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain tools and test equipment and check for accuracy and safety

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate specific tasks according to the skill mix of staff involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Run test plan on current equipment and identify and rectify problems in consultation with planners

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake upgrade

  1. Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements
  2. Follow procedures for upgrade of network in sequential order as defined in instruction manuals
  3. Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met
  4. Notify planner of problems encountered with detail of the impact on the upgrade plan
  5. Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network
  6. Monitor system response during upgrade and take action according to instructions provided
Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow procedures for upgrade of network in sequential order as defined in instruction manuals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify planner of problems encountered with detail of the impact on the upgrade plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor system response during upgrade and take action according to instructions provided

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test upgrade for acceptance

  1. Undertake tests according to predetermined test plan
  2. Analyse test results and verify against specified performance levels
  3. Escalate problems encountered according to enterprise policy
  4. Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy
  5. Record upgrade test results and provide to network management group
  6. Run post-upgrade routines according to documented procedures
Undertake tests according to predetermined test plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse test results and verify against specified performance levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate problems encountered according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record upgrade test results and provide to network management group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Run post-upgrade routines according to documented procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor post-upgrade performance

  1. Conduct ongoing tests to ensure success of upgrade
  2. Monitor relevant alarms to measure impact of upgrade
  3. Review customer complaints to assess impact of upgrade on customer satisfaction
Conduct ongoing tests to ensure success of upgrade

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor relevant alarms to measure impact of upgrade

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review customer complaints to assess impact of upgrade on customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise administrative work and clean up worksite

  1. Complete relevant work documentation and administrative tasks according to enterprise policy
  2. Amend site records to show upgraded equipment layout
  3. Organise customer training in the new or modified system
  4. Clean up and restore site to customer satisfaction
  5. Collect and dispose of waste material and debris according to environmental requirements
  6. Declare asset ready for use
  7. Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation
Complete relevant work documentation and administrative tasks according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Amend site records to show upgraded equipment layout

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise customer training in the new or modified system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clean up and restore site to customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and dispose of waste material and debris according to environmental requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Declare asset ready for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for upgrade activity

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Contact customer for site access, security arrangements and location details of equipment for upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare an upgrade plan against work order and seek approval from customer

1.5 Organise system back-up from support personnel

1.6 Obtain tools and test equipment and check for accuracy and safety

1.7 Allocate specific tasks according to the skill mix of staff involved

1.8 Run test plan on current equipment and identify and rectify problems in consultation with planners

1.9 Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime

1.10 Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work

2. Undertake upgrade

2.1 Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements

2.2 Follow procedures for upgrade of network in sequential order as defined in instruction manuals

2.3 Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met

2.4 Notify planner of problems encountered with detail of the impact on the upgrade plan

2.5 Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network

2.6 Monitor system response during upgrade and take action according to instructions provided

3. Test upgrade for acceptance

3.1 Undertake tests according to predetermined test plan

3.2 Analyse test results and verify against specified performance levels

3.3 Escalate problems encountered according to enterprise policy

3.4 Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy

3.5 Record upgrade test results and provide to network management group

3.6 Run post-upgrade routines according to documented procedures

4. Monitor post-upgrade performance

4.1 Conduct ongoing tests to ensure success of upgrade

4.2 Monitor relevant alarms to measure impact of upgrade

4.3 Review customer complaints to assess impact of upgrade on customer satisfaction

5. Finalise administrative work and clean up worksite

5.1 Complete relevant work documentation and administrative tasks according to enterprise policy

5.2 Amend site records to show upgraded equipment layout

5.3 Organise customer training in the new or modified system

5.4 Clean up and restore site to customer satisfaction

5.5 Collect and dispose of waste material and debris according to environmental requirements

5.6 Declare asset ready for use

5.7 Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for upgrade activity

1.1 Obtain relevant legislation, codes, regulations and standards for compliance when conducting work

1.2 Contact customer for site access, security arrangements and location details of equipment for upgrade

1.3 Identify site hazards and notify appropriate personnel to make site safe

1.4 Prepare an upgrade plan against work order and seek approval from customer

1.5 Organise system back-up from support personnel

1.6 Obtain tools and test equipment and check for accuracy and safety

1.7 Allocate specific tasks according to the skill mix of staff involved

1.8 Run test plan on current equipment and identify and rectify problems in consultation with planners

1.9 Complete functional testing of new systems and equipment prior to upgrade to minimise system downtime

1.10 Analyse test results to predict compatibility and interoperability issues of equipment and systems prior to the upgrade work

2. Undertake upgrade

2.1 Implement upgrade according to design specification, following work health and safety (WHS) and environmental requirements

2.2 Follow procedures for upgrade of network in sequential order as defined in instruction manuals

2.3 Monitor progress of upgrade periodically to ensure plans in relation to time and duration are being met

2.4 Notify planner of problems encountered with detail of the impact on the upgrade plan

2.5 Abort upgrade and implement contingency plan if upgrade plan cannot be realised without major disruption to network

2.6 Monitor system response during upgrade and take action according to instructions provided

3. Test upgrade for acceptance

3.1 Undertake tests according to predetermined test plan

3.2 Analyse test results and verify against specified performance levels

3.3 Escalate problems encountered according to enterprise policy

3.4 Invoke reversion procedure to pre-upgrade state, if directed by planners, according to enterprise policy

3.5 Record upgrade test results and provide to network management group

3.6 Run post-upgrade routines according to documented procedures

4. Monitor post-upgrade performance

4.1 Conduct ongoing tests to ensure success of upgrade

4.2 Monitor relevant alarms to measure impact of upgrade

4.3 Review customer complaints to assess impact of upgrade on customer satisfaction

5. Finalise administrative work and clean up worksite

5.1 Complete relevant work documentation and administrative tasks according to enterprise policy

5.2 Amend site records to show upgraded equipment layout

5.3 Organise customer training in the new or modified system

5.4 Clean up and restore site to customer satisfaction

5.5 Collect and dispose of waste material and debris according to environmental requirements

5.6 Declare asset ready for use

5.7 Notify customer of upgrade job completion to obtain sign-off of work order and present with a copy of documentation

Evidence of ability to:

analyse implications of hardware and software upgrade on remainder of the network

identify components of the upgrade process

prepare an upgrade plan and organise system back-up

run test plan and analyse test results

implement upgrade according to work health and safety requirements

monitor progress of upgrade periodically using both vendor- and enterprise-specific monitoring tools

implement contingency plan when required, and analyse alarms and alarm conditions

escalate unresolved problems and review customer complaints to assess impact of upgrade

make necessary arrangements with the customer for site access and training.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain alarms used to monitor operation of computer software systems

explain use of back-up systems

illustrate common upgrades and post-upgrade routines

describe escalation and outage procedures

investigate network management systems

outline telecommunications networks and equipment

identify telecommunications monitoring tools

describe telecommunications test equipment and test set-ups

describe telecommunications wiring practices.