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Evidence Guide: ICTTEN411 - Monitor, analyse and action telecommunications network alarms

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN411 - Monitor, analyse and action telecommunications network alarms

What evidence can you provide to prove your understanding of each of the following citeria?

Plan response to network alarm

  1. Determine alarm severity and specific network elements affected from presentation of alarm
  2. Assess likely impact to client and network of the alarm
  3. Notify the network operating centre (NOC) and other relevant parties of alarm condition
  4. Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy
  5. Assess impact of any outage issues and major customers affected
  6. Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition
  7. Diagnose likely cause of alarm condition using established methodical strategies
  8. Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary
Determine alarm severity and specific network elements affected from presentation of alarm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess likely impact to client and network of the alarm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify the network operating centre (NOC) and other relevant parties of alarm condition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess impact of any outage issues and major customers affected

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose likely cause of alarm condition using established methodical strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange rectification of network problem

  1. Implement enterprise policy relating to outages as required
  2. Rectify network problems when appropriate capability and time constraints can be met
  3. Enact escalation procedures according to enterprise policy
  4. Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration
  5. Provide clear and concise instructions to field staff to facilitate all repair efforts
  6. Monitor progress of the network repair effort
  7. Apply enterprise policy in relation to alarms requiring no further action
Implement enterprise policy relating to outages as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rectify network problems when appropriate capability and time constraints can be met

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enact escalation procedures according to enterprise policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and concise instructions to field staff to facilitate all repair efforts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor progress of the network repair effort

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply enterprise policy in relation to alarms requiring no further action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete alarm clearance tasks

  1. Reset alarms following network restoration
  2. Notify all relevant parties of problem rectification
  3. Undertake appropriate cause and effect studies to prevent re- occurrence of problem
  4. Complete administrative tasks and recommend any changes required by the enterprise quality assurance system
Reset alarms following network restoration

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify all relevant parties of problem rectification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake appropriate cause and effect studies to prevent re- occurrence of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Evidence of ability to:

monitor and analyse a range of network alarms including use of fault history and ranking of likely causes

ensure customers and relevant personnel are appropriately notified of network status

undertake and monitor network repairs

plan and coordinate actioning of network alarms.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

define purpose of escalation policies and procedures for network alarm systems

describe installed telecommunications systems and equipment

explain principles and use of path protection

outline key components of a telecommunications network

evaluate commonly used test equipment and test procedures

outline typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field

describe typical systems and procedures for monitoring alarms.