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Evidence Guide: ICTTEN412 - Undertake routine maintenance of the telecommunications network

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTTEN412 - Undertake routine maintenance of the telecommunications network

What evidence can you provide to prove your understanding of each of the following citeria?

Plan routine maintenance

  1. Obtain relevant legislation, codes, regulations and standards for the given work
  2. 1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual
  3. Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network
  4. Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance
  5. Obtain necessary tools, test equipment and resources to undertake maintenance
  6. Produce a written schedule of planned routine maintenance
  7. Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises
  8. Ascertain and record network stability to determine network performance
Obtain relevant legislation, codes, regulations and standards for the given work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain necessary tools, test equipment and resources to undertake maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Produce a written schedule of planned routine maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ascertain and record network stability to determine network performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake planned maintenance

  1. Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results
  2. Escalate unresolved faults according to established enterprise procedure
  3. Test network equipment for required performance following routine maintenance
  4. Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms
Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate unresolved faults according to established enterprise procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test network equipment for required performance following routine maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on routine maintenance and document results

  1. Notify all relevant parties of results of the routine maintenance
  2. Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
  3. Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system
  4. Notify NOC of job completion and obtain sign-off
Notify all relevant parties of results of the routine maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify NOC of job completion and obtain sign-off

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan routine maintenance

1.1 Obtain relevant legislation, codes, regulations and standards for the given work

1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual

1.3 Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network

1.4 Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance

1.5 Obtain necessary tools, test equipment and resources to undertake maintenance

1.6 Produce a written schedule of planned routine maintenance

1.7 Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises

1.8 Ascertain and record network stability to determine network performance

2. Undertake planned maintenance

2.1 Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results

2.2 Escalate unresolved faults according to established enterprise procedure

2.3 Test network equipment for required performance following routine maintenance

2.4 Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

3. Report on routine maintenance and document results

3.1 Notify all relevant parties of results of the routine maintenance

3.2 Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance

3.3 Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system

3.4 Notify NOC of job completion and obtain sign-off

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan routine maintenance

1.1 Obtain relevant legislation, codes, regulations and standards for the given work

1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual

1.3 Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network

1.4 Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance

1.5 Obtain necessary tools, test equipment and resources to undertake maintenance

1.6 Produce a written schedule of planned routine maintenance

1.7 Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises

1.8 Ascertain and record network stability to determine network performance

2. Undertake planned maintenance

2.1 Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results

2.2 Escalate unresolved faults according to established enterprise procedure

2.3 Test network equipment for required performance following routine maintenance

2.4 Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

3. Report on routine maintenance and document results

3.1 Notify all relevant parties of results of the routine maintenance

3.2 Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance

3.3 Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system

3.4 Notify NOC of job completion and obtain sign-off

Evidence of ability to:

plan a detailed routine maintenance schedule

conduct and record routine maintenance activities procedures and techniques

test network equipment and analyse results

carry out works in compliance with site risk controls, work health and safety (WHS), environmental, quality and communication requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe computer systems required to facilitate a routine maintenance check of a telecommunications network

explain the operation of network alarm systems

describe the function and purpose of network management systems

outline key components of a telecommunications network equipment and architecture, and their function including:

switching

mobile communications

satellite

transmission

antennas

radio frequency

basic telephony

identify and specify telecommunications test equipment, test configurations, and analysis of results for a range of telecommunications network problems

describe WHS risks associated with routine maintenance tasks

explain telecommunications wiring practices

explain the use of a scheduler

describe the importance of customer relations when dealing with clients, in particular, obligations and expectations of the technician

describe the operation, application and characteristics of digital logic integrated circuits and installation packages

outline the importance of enterprise policies and procedures for:

escalation of issues

enterprise information systems