NTISthis.com

Evidence Guide: ICTTEN413 - Undertake remote diagnosis and repair of network faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN413 - Undertake remote diagnosis and repair of network faults

What evidence can you provide to prove your understanding of each of the following citeria?

Diagnose remote faults

  1. Install remote access software on notebook computers
  2. Verify network fault by analysing relevant data
  3. Investigate context and background information relevant to the network fault
  4. Source appropriate documentation and test equipment relevant to the network fault
  5. Conduct appropriate tests and analyse results
  6. Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services
Install remote access software on notebook computers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify network fault by analysing relevant data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate context and background information relevant to the network fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source appropriate documentation and test equipment relevant to the network fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct appropriate tests and analyse results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan remote repair

  1. Assess involvement level of the NOC in planning the repair
  2. Plan for any necessary outages and notify customers
  3. Develop repair strategies to clear fault
  4. Develop a strategy for rerouting customer traffic if applicable
  5. Advise on-site personnel of required work and clearly communicate the repair strategy
Assess involvement level of the NOC in planning the repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan for any necessary outages and notify customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop repair strategies to clear fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a strategy for rerouting customer traffic if applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on-site personnel of required work and clearly communicate the repair strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Repair fault

  1. Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public
  2. Inform customers of repair progress where fault has caused degradation of service or outage
  3. Escalate unresolved faults according to established enterprise procedure
  4. Test remote repair for required performance
  5. Assess ongoing network performance and the likelihood of further problems
Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform customers of repair progress where fault has caused degradation of service or outage

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate unresolved faults according to established enterprise procedure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test remote repair for required performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess ongoing network performance and the likelihood of further problems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report remote diagnosis and repair and document results

  1. Notify all relevant parties of results of remote diagnosis and repair
  2. Record details relating to any outage according to enterprise procedures
  3. Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system
Notify all relevant parties of results of remote diagnosis and repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details relating to any outage according to enterprise procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Diagnose remote faults

1.1 Install remote access software on notebook computers

1.2 Verify network fault by analysing relevant data

1.3 Investigate context and background information relevant to the network fault

1.4 Source appropriate documentation and test equipment relevant to the network fault

1.5 Conduct appropriate tests and analyse results

1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

2. Plan remote repair

2.1 Assess involvement level of the NOC in planning the repair

2.2 Plan for any necessary outages and notify customers

2.3 Develop repair strategies to clear fault

2.4 Develop a strategy for rerouting customer traffic if applicable

2.5 Advise on-site personnel of required work and clearly communicate the repair strategy

3. Repair fault

3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

3.2 Inform customers of repair progress where fault has caused degradation of service or outage

3.3 Escalate unresolved faults according to established enterprise procedure

3.4 Test remote repair for required performance

3.5 Assess ongoing network performance and the likelihood of further problems

4. Report remote diagnosis and repair and document results

4.1 Notify all relevant parties of results of remote diagnosis and repair

4.2 Record details relating to any outage according to enterprise procedures

4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Diagnose remote faults

1.1 Install remote access software on notebook computers

1.2 Verify network fault by analysing relevant data

1.3 Investigate context and background information relevant to the network fault

1.4 Source appropriate documentation and test equipment relevant to the network fault

1.5 Conduct appropriate tests and analyse results

1.6 Diagnose network faults using established methodical strategies in a timely fashion without disruption to other services

2. Plan remote repair

2.1 Assess involvement level of the NOC in planning the repair

2.2 Plan for any necessary outages and notify customers

2.3 Develop repair strategies to clear fault

2.4 Develop a strategy for rerouting customer traffic if applicable

2.5 Advise on-site personnel of required work and clearly communicate the repair strategy

3. Repair fault

3.1 Initiate remote repair strategies to reconfigure or repair remote equipment in a manner safe to self, fellow workers, network equipment and public

3.2 Inform customers of repair progress where fault has caused degradation of service or outage

3.3 Escalate unresolved faults according to established enterprise procedure

3.4 Test remote repair for required performance

3.5 Assess ongoing network performance and the likelihood of further problems

4. Report remote diagnosis and repair and document results

4.1 Notify all relevant parties of results of remote diagnosis and repair

4.2 Record details relating to any outage according to enterprise procedures

4.3 Complete all relevant documentation and recommend any changes required by the enterprise quality assurance system

Evidence of ability to:

communicate effectively with relevant parties, using appropriate technical and non-technical language

diagnose and identify faults, including using fault history and ranking likely causes

plan and coordinate repair of network faults

apply enterprise escalation and outage procedures following related work health and safety (WHS) requirements and work practices

ensure customers and others are kept notified of works progress.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe telecommunications systems and equipment and technologies likely to be encountered in remote networks

explain principles and use of path protection

outline key components of a telecommunications network

describe test equipment and test procedures required for determining network faults

evaluate test results and specify solutions

explain typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field.