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Evidence Guide: ICTTEN4210A - Implement and troubleshoot enterprise routers and switches

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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ICTTEN4210A - Implement and troubleshoot enterprise routers and switches

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for implementation of network routers and switches

  1. Prepare for given work according to occupational helath and safety (OHS) and environmental requirements with appropriate personnel
  2. Identify safety hazards and implement risk control measures in consultation with appropriate personnel
  3. Determine nature and scope of the network routers and network switches and network resources from job briefs or appropriate personnel
  4. Select and obtain network services and network application requirements according to enterprise procedures
  5. Obtain identified operating instructions, manuals, hardware and software testing methodologies
  6. Consult appropriate personnel to ensure the task is coordinated effectively with others involved at the worksite
Prepare for given work according to occupational helath and safety (OHS) and environmental requirements with appropriate personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify safety hazards and implement risk control measures in consultation with appropriate personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine nature and scope of the network routers and network switches and network resources from job briefs or appropriate personnel

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and obtain network services and network application requirements according to enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain identified operating instructions, manuals, hardware and software testing methodologies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consult appropriate personnel to ensure the task is coordinated effectively with others involved at the worksite

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement network switches and routers

  1. Configure routers and switches according to manufacturer's specifications and enterprise procedures
  2. Determine network addressing scheme for network connectivity and verify using calculations
  3. Activate and verify network WAN links to provide network connectivity
  4. Enable network services and network applications to the network to complete network connectivity process
  5. Set up traffic access and filtering according to enterprise procedures
Configure routers and switches according to manufacturer's specifications and enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine network addressing scheme for network connectivity and verify using calculations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Activate and verify network WAN links to provide network connectivity

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Enable network services and network applications to the network to complete network connectivity process

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set up traffic access and filtering according to enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Troubleshoot network switches and routers

  1. Monitor network performance and isolate faults using diagnostic and analysis tools
  2. Troubleshoot network and internet connectivity according to manufacturer's specifications and enterprise procedures
Monitor network performance and isolate faults using diagnostic and analysis tools

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Troubleshoot network and internet connectivity according to manufacturer's specifications and enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document configuration and troubleshooting records

  1. Restore work site to safe condition according to established safety procedures
  2. Record and store essential implementation information according to enterprise procedures
  3. Notify appropriate personnel about the completion of the task according to enterprise procedures
Restore work site to safe condition according to established safety procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record and store essential implementation information according to enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Notify appropriate personnel about the completion of the task according to enterprise procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine customer networking requirements

configure routers and switches using hierarchical addressing over VLANs to meet network link requirements

enable and control access to network services and applications across the network

diagnose and rectify network hardware and device configuration faults

document configuration information, fault-finding history and remediation action.

Context of, and specific resources for assessment

Assessment must ensure:

a network facility and workstations

operating instructions, installation documents and manuals

hardware and software testing tools currently used in industry.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing and troubleshooting routers and switches

review documentation of implementation and troubleshooting prepared by the candidate

oral or written questioning to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example with:

ICTTEN2207A Install and configure a home or small office network

ICTTEN2208A Install and configure a small to medium business network

ICTTEN2209A Build and maintain a secure network.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to liaise with technical staff

literacy skills to read and interpret enterprise procedures, manuals and specifications

numeracy skills to interpret technical data and perform calculations

planning and organisational skills to plan and prioritise own work

problem solving skills to:

deal with unexpected situations on the basis of safety and specified work outcomes

troubleshoot common network problems

safety awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

follow enterprise OHS procedures

work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

technical skills to :

configure and activate network access and security measures

configure switches and routers to enable LAN and WAN links

connect enterprise networks using WAN services and applications

connect the enterprise network to external services

maintain enterprise network documentation

troubleshoot network faults and implement recovery action

use a hierarchical internet protocol (IP) network address scheme

use tools and equipment to analyse enterprise network

Required knowledge

access control lists

correct use of tools and equipment

enterprise:

features and applications

OHS procedures

record keeping procedures

switching and routing protocols and strategies:

hierarchical addressing

multilayer switching

routing protocols

VLAN routing

implement enterprise WAN links

network diagnostic and troubleshooting techniques

network modelling

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OHS may include:

awards provisions

hazardous substances and dangerous goods codes

legislation

local safe operation procedures

material safety management systems

protective equipment.

Environmental requirements may include:

dust

excessive energy and water use

excessive noise

fumes

gas

liquid waste

smoke emissions

solid waste

vapour.

Appropriate personnel may include:

customer

manager

network manager

site engineer

supervisor.

Network resources may include:

domain name system (DNS) server

dynamic host configuration protocol (DHCP) server

files

software

web browser.

Enterprise procedures may include:

instructions:

designs

drawings

job sheets

plans

manufacturer's specifications

operational procedures

reporting and communication

use of tools and equipment.

Network addressing scheme may include:

dynamic

static

subnet.

Calculations may include:

binary addition

binary conversion

binary division

binary multiplication

binary number system

binary subtraction.

Network services may include:

authentication servers

collaborative services

DHCP

directory services

DNS

email

network file system

printing

web services.

Network applications may include:

media player

spreadsheet

word-processor.

Essential implementation information may include:

fault history

installation software

IP addressing schemes

logical and physical diagrams

network administrator codes

network recovery actions

passwords

router configuration details

security access codes

switch configuration details.