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Evidence Guide: ICTWOR307 - Collect and analyse technical information

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWOR307 - Collect and analyse technical information

What evidence can you provide to prove your understanding of each of the following citeria?

Obtain recorded information

  1. Apply all relevant legislation, codes, regulations and standards in analysis process
  2. Verify situation to be investigated and identify appropriate sources of information for this situation
  3. Obtain relevant information from computer systems and analyse and record information
Apply all relevant legislation, codes, regulations and standards in analysis process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify situation to be investigated and identify appropriate sources of information for this situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain relevant information from computer systems and analyse and record information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct simple interview

  1. Select interviewees with correct information about matter being investigated and select interview process to suit circumstances of interviewee
  2. Prepare for interview by performing preliminary research
  3. Develop interview questions to identify key points for effective interview
  4. Inform interviewee how the information will be used and observe their right to privacy
Select interviewees with correct information about matter being investigated and select interview process to suit circumstances of interviewee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare for interview by performing preliminary research

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop interview questions to identify key points for effective interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform interviewee how the information will be used and observe their right to privacy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview using effective listening and questioning techniques, and focus interviewee on information relevant to matter being investigated

  1. Record information obtained in interview
Record information obtained in interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse information

  1. Analyse critical information by reviewing situation being investigated
  2. Distinguish between factual information and assumptions, and make deductions based on factual critical information
  3. Incorporate assumptions into reasoning process where it assists in forming valid inferences
  4. Analyse inferences from those deductions and assumptions, and produce resolution of situation being investigated
Analyse critical information by reviewing situation being investigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distinguish between factual information and assumptions, and make deductions based on factual critical information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incorporate assumptions into reasoning process where it assists in forming valid inferences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse inferences from those deductions and assumptions, and produce resolution of situation being investigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement outcomes of analysis

  1. Identify practical actions based on inferences arising from analysis process
  2. Implement practical actions to resolve situation
  3. Review outcomes of practical action by assessing their impact on situation
Identify practical actions based on inferences arising from analysis process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement practical actions to resolve situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review outcomes of practical action by assessing their impact on situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain recorded information

1.1 Apply all relevant legislation, codes, regulations and standards in analysis process

1.2 Verify situation to be investigated and identify appropriate sources of information for this situation

1.3 Obtain relevant information from computer systems and analyse and record information

2. Conduct simple interview

2.1 Select interviewees with correct information about matter being investigated and select interview process to suit circumstances of interviewee

2.2 Prepare for interview by performing preliminary research

2.3 Develop interview questions to identify key points for effective interview

2.4 Inform interviewee how the information will be used and observe their right to privacy

2.5 Conduct interview using effective listening and questioning techniques, and focus interviewee on information relevant to matter being investigated

2.6 Record information obtained in interview

3. Analyse information

3.1 Analyse critical information by reviewing situation being investigated

3.2 Distinguish between factual information and assumptions, and make deductions based on factual critical information

3.3 Incorporate assumptions into reasoning process where it assists in forming valid inferences

3.4 Analyse inferences from those deductions and assumptions, and produce resolution of situation being investigated

4. Implement outcomes of analysis

4.1 Identify practical actions based on inferences arising from analysis process

4.2 Implement practical actions to resolve situation

4.3 Review outcomes of practical action by assessing their impact on situation

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain recorded information

1.1 Apply all relevant legislation, codes, regulations and standards in analysis process

1.2 Verify situation to be investigated and identify appropriate sources of information for this situation

1.3 Obtain relevant information from computer systems and analyse and record information

2. Conduct simple interview

2.1 Select interviewees with correct information about matter being investigated and select interview process to suit circumstances of interviewee

2.2 Prepare for interview by performing preliminary research

2.3 Develop interview questions to identify key points for effective interview

2.4 Inform interviewee how the information will be used and observe their right to privacy

2.5 Conduct interview using effective listening and questioning techniques, and focus interviewee on information relevant to matter being investigated

2.6 Record information obtained in interview

3. Analyse information

3.1 Analyse critical information by reviewing situation being investigated

3.2 Distinguish between factual information and assumptions, and make deductions based on factual critical information

3.3 Incorporate assumptions into reasoning process where it assists in forming valid inferences

3.4 Analyse inferences from those deductions and assumptions, and produce resolution of situation being investigated

4. Implement outcomes of analysis

4.1 Identify practical actions based on inferences arising from analysis process

4.2 Implement practical actions to resolve situation

4.3 Review outcomes of practical action by assessing their impact on situation

Evidence of the ability to:

apply keyboard skills and computer literacy to accurately use a database

demonstrate appropriate listening, questioning and interviewing techniques

develop an accurate record of interview

integrate information from varied sources

draw logical inferences from information gathered and make sound recommendations for action based on inferences.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe analytical techniques appropriate for information analysis, especially deductive reasoning

explain conflict resolution approaches

explain database and spreadsheet concepts and enterprise information systems

explain information types and their sources

identify sources of legislation, codes of practice and other formal agreements that directly impact on resolution processes

describe listening, questioning and interviewing techniques

identify privacy issues

outline the influence of human factors on information analysis, including prejudice, biases and fallacies in reasoning

describe typical issues and challenges that occur when dealing with clients.