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Evidence Guide: LGACOM602B - Coordinate and facilitate a change process

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGACOM602B - Coordinate and facilitate a change process

What evidence can you provide to prove your understanding of each of the following citeria?

Establish need for change

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Trends in internal and external environment are reviewed and monitored and the need for change is identified.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consultation with the community and staff is undertaken and their needs and expectations are assessed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan change

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

A change plan is developed in consultation with employees and/or their representatives.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of change

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Time schedules for implementing change are determined and amended as necessary.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Employee training and development requirements resulting from change are identified and included in change strategies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Staff members are informed of progress of change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Staff needs are identified and appropriate support is arranged.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate change programs

  1. Impacts of changes are monitored in accordance with the plan and specific goals.
Impacts of changes are monitored in accordance with the plan and specific goals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Stakeholders are consulted and feedback is sought on effects of change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Actual outcomes of change are compared against expected outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modifications to change process are made as appropriate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Establish need for change

  1. Trends in internal and external environment are reviewed and monitored and the need for change is identified.
  2. Consultation with the community and staff is undertaken and their needs and expectations are assessed.
  3. Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.
Trends in internal and external environment are reviewed and monitored and the need for change is identified.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consultation with the community and staff is undertaken and their needs and expectations are assessed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Operations are continuously monitored and evaluated and improvement opportunities are identified and implemented.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Plan change

  1. Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.
  2. A change plan is developed in consultation with employees and/or their representatives.
  3. Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.
Options for change are identified and assessed in terms of their impact on organisational performance and any industrial implications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

A change plan is developed in consultation with employees and/or their representatives.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Change plan is endorsed by chief executive officer and/or council and disseminated to stakeholders.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Facilitate the implementation of change

  1. Time schedules for implementing change are determined and amended as necessary.
  2. Employee training and development requirements resulting from change are identified and included in change strategies.
  3. Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.
  4. Staff members are informed of progress of change.
  5. Staff needs are identified and appropriate support is arranged.
Time schedules for implementing change are determined and amended as necessary.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Employee training and development requirements resulting from change are identified and included in change strategies.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Existing systems and processes are modified, or new systems and processes are introduced, to implement required change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Staff members are informed of progress of change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Staff needs are identified and appropriate support is arranged.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate change programs

  1. Impacts of changes are monitored in accordance with the plan and specific goals.
  2. Stakeholders are consulted and feedback is sought on effects of change.
  3. Actual outcomes of change are compared against expected outcomes.
  4. Modifications to change process are made as appropriate.
Impacts of changes are monitored in accordance with the plan and specific goals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Stakeholders are consulted and feedback is sought on effects of change.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Actual outcomes of change are compared against expected outcomes.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Modifications to change process are made as appropriate.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

coordinate and facilitate a change process

establish the need for change

consult with and gain acceptance by key stakeholders

develop a comprehensive change process plan

conduct an evaluation of changes undertaken

Context of assessment

Assessment of performance requirements in this unit should be undertaken within the context of the local government framework. Competency is demonstrated by performance of all stated criteria, including the Range of Variables applicable to the workplace environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be gathered over a period of time in a range of actual or simulated management environments.

Resource implications

Access to a workplace or simulated case study that encompasses the following resources:

copies of relevant legislation, industrial awards and agreements

council policies

texts and resources on change management

total quality management

best practice

unions and employees (or simulated role play)

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

change management skills

qualitative and quantitative research skills

report writing

negotiation and consultation skills

facilitation skills

Required Knowledge

equal employment opportunity and occupational health and safety legislation

project management and time management

industrial awards and agreements

council policies and procedures

strategies, policies and procedures on sustainable practice

implications of human resources strategic plan and council's corporate directions

evaluation methods

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Internal requirements may include:

budgetary restrictions

changing work structures

management change

improvements leading to increased productivity

enterprise bargaining

External requirements may include:

legislative changes

economic changes

political environment

demographic changes

community issues

technological changes

environmental issues

natural and other disasters

Consultation may be conducted by:

feedback

consensus

majority vote

participative committees

meetings

submissions

Industrial implications may include:

conditions of service including work conditions

associated legislation and industrial agreements, including awards, enterprise bargaining processes, occupational health and safety, equal employment opportunity and industrial democracy union, management and employee consultative process

Training and development may include:

in-house

external

accredited

on the job

formal and informal

Impacts of change may include:

working relationships

public relations

productivity and effectiveness measures

working environment

quality of products and services

industrial relations

individual skills, knowledge and career paths

morale

professional or technical procedures and protocols