The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Assess potential conflict situations
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Signs, stages and possible causes of conflict are identified and anticipated. Completed |
Evidence:
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Appropriate responses are evaluated against organisational procedures and legal requirements. Completed |
Evidence:
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Additional information is identified and sought as required to assist in the assessment of the conflict situation. Completed |
Evidence:
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Implement conflict resolution strategies
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Factors and issues relevant to the conflict are clarified. Completed |
Evidence:
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Strategies for dealing with conflict situations are developed in accordance with organisational procedures. Completed |
Evidence:
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Assistance is sought as required and is appropriate to the person's skill and responsibility. Completed |
Evidence:
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Options for resolution of the conflict are identified which allow for constructive responses to be negotiated. Completed |
Evidence:
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Negotiation techniques are used to maintain positive interaction and to divert and minimise aggressive behaviour. Completed |
Evidence:
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Effective communication techniques are used to ensure understanding of information received or relayed. Completed |
Evidence:
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Social and cultural differences are taken into account in the negotiation style and approach taken. Completed |
Evidence:
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Mutual agreement to the situation and its resolution is confirmed and follow up action is agreed upon by all parties. Completed |
Evidence:
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Systems, records and reporting procedures are maintained according to organisational procedures. Completed |
Evidence:
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Evaluate response and outcome
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Effectiveness of response is evaluated and reviewed according to information available and organisational practices. Completed |
Evidence:
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Accurate and constructive observations of incidents are provided in reviewing and debriefing the situation. Completed |
Evidence:
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Records and reports are provided and maintained according to organisational requirements. Completed |
Evidence:
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Effects of stress are recognised and addressed through stress management techniques and debriefing. Completed |
Evidence:
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