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Evidence Guide: LGACORE104B - Work effectively in local government

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGACORE104B - Work effectively in local government

What evidence can you provide to prove your understanding of each of the following citeria?

Apply knowledge and understanding of council responsibilities and structure to work

  1. Work reflects understanding of relationship between elected members and council staff.
  2. Responsibilities and duties are performed in accordance with council policies and procedures.
  3. Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.
  4. Communication with council staff is conducted according to organisational protocols and procedures.
Work reflects understanding of relationship between elected members and council staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responsibilities and duties are performed in accordance with council policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with council staff is conducted according to organisational protocols and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept responsibility for quality of own work

  1. Workplace is well organised and safe and is in accordance with relevant standards and policies.
  2. Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.
  3. Council's code of conduct is adhered to.
Workplace is well organised and safe and is in accordance with relevant standards and policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's code of conduct is adhered to.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage own work

  1. Instructions are interpreted correctly and checked against prescribed scope and standard of work.
  2. Factors affecting work requirements are identified and appropriate action is taken.
  3. Workload is assessed and prioritised within allocated time frames.
  4. The need for additional support to improve performance is communicated clearly to the appropriate person.
Instructions are interpreted correctly and checked against prescribed scope and standard of work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Factors affecting work requirements are identified and appropriate action is taken.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workload is assessed and prioritised within allocated time frames.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The need for additional support to improve performance is communicated clearly to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain public safety

  1. Potential health and safety hazards are identified and responded to in line with council procedures.
  2. Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.
  3. The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.
  4. Requests for assistance from other staff or the public are responded to promptly and appropriately.
  5. Reports on accidents and incidents are provided in accordance with council and legal requirements.
  6. Reports are accurate and comprehensive and clearly distinguish fact and opinion.
Potential health and safety hazards are identified and responded to in line with council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests for assistance from other staff or the public are responded to promptly and appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports on accidents and incidents are provided in accordance with council and legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports are accurate and comprehensive and clearly distinguish fact and opinion.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement environmental procedures

  1. Environmental risks and impacts relevant to the specific work being undertaken are identified.
  2. All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.
  3. Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.
  4. Contribution to review of environmental procedures is made within limits of responsibility.
Environmental risks and impacts relevant to the specific work being undertaken are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribution to review of environmental procedures is made within limits of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to change process

  1. Implications of external change on the council are identified.
  2. Implications of change in the workplace on own job are identified.
  3. Agreed changes to improve work outcomes are acted upon.
  4. Appropriate avenues are accessed to provide suggestions for improvements.
  5. Suggestions for improving the work are contributed in a constructive way.
Implications of external change on the council are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implications of change in the workplace on own job are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreed changes to improve work outcomes are acted upon.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate avenues are accessed to provide suggestions for improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions for improving the work are contributed in a constructive way.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply knowledge and understanding of council responsibilities and structure to work

  1. Work reflects understanding of relationship between elected members and council staff.
  2. Responsibilities and duties are performed in accordance with council policies and procedures.
  3. Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.
  4. Communication with council staff is conducted according to organisational protocols and procedures.
Work reflects understanding of relationship between elected members and council staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responsibilities and duties are performed in accordance with council policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with council staff is conducted according to organisational protocols and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept responsibility for quality of own work

  1. Workplace is well organised and safe and is in accordance with relevant standards and policies.
  2. Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.
  3. Council's code of conduct is adhered to.
Workplace is well organised and safe and is in accordance with relevant standards and policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's code of conduct is adhered to.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage own work

  1. Instructions are interpreted correctly and checked against prescribed scope and standard of work.
  2. Factors affecting work requirements are identified and appropriate action is taken.
  3. Workload is assessed and prioritised within allocated time frames.
  4. The need for additional support to improve performance is communicated clearly to the appropriate person.
Instructions are interpreted correctly and checked against prescribed scope and standard of work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Factors affecting work requirements are identified and appropriate action is taken.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workload is assessed and prioritised within allocated time frames.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The need for additional support to improve performance is communicated clearly to the appropriate person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain public safety

  1. Potential health and safety hazards are identified and responded to in line with council procedures.
  2. Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.
  3. The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.
  4. Requests for assistance from other staff or the public are responded to promptly and appropriately.
  5. Reports on accidents and incidents are provided in accordance with council and legal requirements.
  6. Reports are accurate and comprehensive and clearly distinguish fact and opinion.
Potential health and safety hazards are identified and responded to in line with council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The potential effect of incidents on different customers, including those with special needs, is taken into account in determining appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requests for assistance from other staff or the public are responded to promptly and appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports on accidents and incidents are provided in accordance with council and legal requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reports are accurate and comprehensive and clearly distinguish fact and opinion.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement environmental procedures

  1. Environmental risks and impacts relevant to the specific work being undertaken are identified.
  2. All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.
  3. Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.
  4. Contribution to review of environmental procedures is made within limits of responsibility.
Environmental risks and impacts relevant to the specific work being undertaken are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribution to review of environmental procedures is made within limits of responsibility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to change process

  1. Implications of external change on the council are identified.
  2. Implications of change in the workplace on own job are identified.
  3. Agreed changes to improve work outcomes are acted upon.
  4. Appropriate avenues are accessed to provide suggestions for improvements.
  5. Suggestions for improving the work are contributed in a constructive way.
Implications of external change on the council are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implications of change in the workplace on own job are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreed changes to improve work outcomes are acted upon.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate avenues are accessed to provide suggestions for improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggestions for improving the work are contributed in a constructive way.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

understand the implications of working in the context of local government

understand duty of care requirements

contribute positively to quality improvement and workplace change

work within procedures and policies

manage own work effectively

implement sustainable energy work practices

Context of assessment

On the job or in a simulated workplace environment.

Relationship to other units(prerequisite or co-requisite units)

To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular:

LGACORE102B Follow defined OHS policies and procedures

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that incorporates the following resources:

copies of legislation

council business and strategic plans

other policies, procedures and standards

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

prioritising work

communicating need for support

responding to workplace change

reporting accidents and incidents verbally

filling in accident and incident report forms

interpreting instructions

implementing sustainable energy work practice

problem solving

conflict resolution

appropriate software and technology skills

team work and team building

Required Knowledge

council's occupational health and safety policies and procedures

council's environmental policies and procedures

council's quality system policies and procedures

council's emergency procedures

council's organisational structure

communication channels within council

election process

role of councillors and mayor

structure of government in Australia

functions of local government

boundaries of local government

duty of care requirements

council's public liability

sustainable energy work practice techniques

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Policies and procedures may include:

quality system policies and procedures

environmental

accident reports

responsibilities and duties

Communication may include:

verbal: requiring listening, understanding and clear and direct speech

written: requiring attention to the needs of the audience and clear and unambiguous communication of message

face to face

by telephone

Workplace may include:

work site

council section

service

business unit

department

work team

Standards may include:

standards set by work group

organisational policies and procedures

specified work standards

legislation

Australian standards

Factors affecting work requirements may include:

time and weather contingencies

other work demands

Customers may include:

internal

external

Special needs may include:

people with a disability

children

elderly people

people from a non-English speaking background

Accidents and incidents may include:

fires

accidents to members of public or staff

spillages

breakages

bomb threats

robberies

Workplace procedures may include:

environmental procedures, including emergency procedures

sustainable energy work practices

Contributions to review of environmental procedures may include:

suggestions requiring the development of practical and workable solutions

questions

comments

participation in committees

External change may include:

international, national and state changes

changes in society

Workplace change may include:

implementation of new work practices and services

organisational restructures

introduction of new technology or communication systems

amalgamations