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Evidence Guide: LGACORE105B - Work with others in local government

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGACORE105B - Work with others in local government

What evidence can you provide to prove your understanding of each of the following citeria?

Develop effective workplace relationships

  1. Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.
  2. Communication with others is conducted in a positive manner and in accordance with council's workplace standards.
  3. Communication with others is appropriate given the purpose, situation and relationship with receiver.
  4. Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.
Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with others is conducted in a positive manner and in accordance with council's workplace standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with others is appropriate given the purpose, situation and relationship with receiver.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to effective work group activities

  1. Commitments to undertake work or assist colleagues are fulfilled.
  2. Information relevant to work is shared with colleagues to ensure designated work goals are achieved.
  3. Knowledge and skills are shared with colleagues using mentoring and coaching techniques.
  4. Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.
  5. Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
Commitments to undertake work or assist colleagues are fulfilled.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relevant to work is shared with colleagues to ensure designated work goals are achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Knowledge and skills are shared with colleagues using mentoring and coaching techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to a productive work environment

  1. The principles of equal employment opportunity are observed and implemented.
  2. Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.
  3. Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.
  4. Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.
  5. Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.
The principles of equal employment opportunity are observed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop effective workplace relationships

  1. Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.
  2. Communication with others is conducted in a positive manner and in accordance with council's workplace standards.
  3. Communication with others is appropriate given the purpose, situation and relationship with receiver.
  4. Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.
Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with others is conducted in a positive manner and in accordance with council's workplace standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication with others is appropriate given the purpose, situation and relationship with receiver.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to effective work group activities

  1. Commitments to undertake work or assist colleagues are fulfilled.
  2. Information relevant to work is shared with colleagues to ensure designated work goals are achieved.
  3. Knowledge and skills are shared with colleagues using mentoring and coaching techniques.
  4. Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.
  5. Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.
Commitments to undertake work or assist colleagues are fulfilled.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relevant to work is shared with colleagues to ensure designated work goals are achieved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Knowledge and skills are shared with colleagues using mentoring and coaching techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to a productive work environment

  1. The principles of equal employment opportunity are observed and implemented.
  2. Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.
  3. Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.
  4. Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.
  5. Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.
The principles of equal employment opportunity are observed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

identify and use appropriate communication when working with colleagues

apply equal employment opportunity and anti-discrimination guidelines to work

fulfil work commitments appropriately and on time

organise and complete own work activities

share relevant work information

Context of assessment

On the job or in a simulated workplace environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be gathered over a period of time across a range of variables.

Resource implications

Access to the workplace or work situation in which a group of individuals are required to work cooperatively to achieve an outcome. Required resources may include access to:

technology

workplace documents

policies, procedures and standards

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

coaching others

clear verbal communication

resolving conflicts

organising skills in order to prioritise work activities

time management

rebuilding

Required Knowledge

council structure and functions

own role in relation to whole of council

equal employment opportunity requirements

anti-discrimination requirements

relevant council workplace standards

own role and function within council

local community cultures

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Communication may include:

verbal: face to face, telephone and two-way radio

written: electronic, memos, instructions and forms

non-verbal: gestures, signals, signs and diagrams

Relationship with receiver refers to:

authority

status

expertise

familiarity

Standards may include:

standards set by council or the work group

legislation or codes

organisational policies and procedures

Colleagues may include:

coach or mentor

supervisor or manager

peers, work colleagues and team members

other council staff

Feedback on performance may be obtained through:

formal or informal performance appraisals

feedback from customers or clients

self-reflection

feedback from colleagues or team members