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Evidence Guide: LGACORE602B - Promote and facilitate organisational performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGACORE602B - Promote and facilitate organisational performance

What evidence can you provide to prove your understanding of each of the following citeria?

Review organisational structure

  1. Organisational structure is reviewed for its strengths and weaknesses.
  2. Organisational structure is analysed for its capacity to support the goals and objectives of the organisation.
  3. Effective, continuous monitoring, review and improvement procedures are implemented with the involvement and participation of staff.
  4. Information gained from continuous review is evaluated and used to improve the organisation.
Organisational structure is reviewed for its strengths and weaknesses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational structure is analysed for its capacity to support the goals and objectives of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective, continuous monitoring, review and improvement procedures are implemented with the involvement and participation of staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information gained from continuous review is evaluated and used to improve the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, maintain and review an effective communication strategy

  1. Communication strategies are developed that ensure elected members, staff and the public are informed of key activities and decisions relevant to them.
  2. Communication strategies are monitored for successful and effective implementation.
  3. Feedback on the effectiveness of the communication strategy is regularly sought and required changes are implemented.
Communication strategies are developed that ensure elected members, staff and the public are informed of key activities and decisions relevant to them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies are monitored for successful and effective implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on the effectiveness of the communication strategy is regularly sought and required changes are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of organisational innovation, creativity and excellence

  1. Innovative contributions and achievements are acknowledged and rewarded in accordance with council requirements.
  2. Strategies are implemented that encourage group approaches to problem solving.
  3. Ideas are valued and assessed objectively against council's goals and objectives.
  4. Staff members are encouraged and supported in undertaking personal development activities through the allocation of resources.
Innovative contributions and achievements are acknowledged and rewarded in accordance with council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies are implemented that encourage group approaches to problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ideas are valued and assessed objectively against council's goals and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Staff members are encouraged and supported in undertaking personal development activities through the allocation of resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of a productive and ethical work culture

  1. Council's goals and objectives are achieved to the best ability of individual staff members working cooperatively with others and within codes of conduct.
  2. Work decisions made by staff within their agreed range of responsibility and council's code of conduct are supported.
Council's goals and objectives are achieved to the best ability of individual staff members working cooperatively with others and within codes of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work decisions made by staff within their agreed range of responsibility and council's code of conduct are supported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain relevant competencies in a changing environment

  1. Current knowledge of the issues facing council's operations and environment and of local, regional, national and international innovations is maintained.
  2. Evaluation of own management practices and development needs is regularly undertaken and strategies to achieve own development objectives are developed and implemented.
Current knowledge of the issues facing council's operations and environment and of local, regional, national and international innovations is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluation of own management practices and development needs is regularly undertaken and strategies to achieve own development objectives are developed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote and monitor a fair and equitable workplace

  1. Equal employment opportunity and anti-discrimination policies are developed that clearly outline council's commitment to them and how the relevant legislation is implemented.
  2. Equal employment opportunity and anti-discrimination policies are implemented.
  3. Compliance with equal employment opportunity and anti-discrimination legislation is assessed and corrective action is undertaken when necessary.
  4. Specialist advice is obtained in a timely manner to meet legislative, staff and council policy requirements.
  5. Policies and procedures are reviewed to ensure they support the achievement of council's goals and objectives and meet legislative requirements.
  6. Consultative structures are developed and maintained in accordance with legislative and council policy requirements.
  7. Council's reward and pay structure is developed, maintained and regularly reviewed to support the achievement of council's goals and objectives and the career needs of employees.
Equal employment opportunity and anti-discrimination policies are developed that clearly outline council's commitment to them and how the relevant legislation is implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equal employment opportunity and anti-discrimination policies are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance with equal employment opportunity and anti-discrimination legislation is assessed and corrective action is undertaken when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specialist advice is obtained in a timely manner to meet legislative, staff and council policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Policies and procedures are reviewed to ensure they support the achievement of council's goals and objectives and meet legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consultative structures are developed and maintained in accordance with legislative and council policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's reward and pay structure is developed, maintained and regularly reviewed to support the achievement of council's goals and objectives and the career needs of employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational structure

  1. Organisational structure is reviewed for its strengths and weaknesses.
  2. Organisational structure is analysed for its capacity to support the goals and objectives of the organisation.
  3. Effective, continuous monitoring, review and improvement procedures are implemented with the involvement and participation of staff.
  4. Information gained from continuous review is evaluated and used to improve the organisation.
Organisational structure is reviewed for its strengths and weaknesses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisational structure is analysed for its capacity to support the goals and objectives of the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective, continuous monitoring, review and improvement procedures are implemented with the involvement and participation of staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information gained from continuous review is evaluated and used to improve the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop, maintain and review an effective communication strategy

  1. Communication strategies are developed that ensure elected members, staff and the public are informed of key activities and decisions relevant to them.
  2. Communication strategies are monitored for successful and effective implementation.
  3. Feedback on the effectiveness of the communication strategy is regularly sought and required changes are implemented.
Communication strategies are developed that ensure elected members, staff and the public are informed of key activities and decisions relevant to them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communication strategies are monitored for successful and effective implementation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback on the effectiveness of the communication strategy is regularly sought and required changes are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of organisational innovation, creativity and excellence

  1. Innovative contributions and achievements are acknowledged and rewarded in accordance with council requirements.
  2. Strategies are implemented that encourage group approaches to problem solving.
  3. Ideas are valued and assessed objectively against council's goals and objectives.
  4. Staff members are encouraged and supported in undertaking personal development activities through the allocation of resources.
Innovative contributions and achievements are acknowledged and rewarded in accordance with council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Strategies are implemented that encourage group approaches to problem solving.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ideas are valued and assessed objectively against council's goals and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Staff members are encouraged and supported in undertaking personal development activities through the allocation of resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the development of a productive and ethical work culture

  1. Council's goals and objectives are achieved to the best ability of individual staff members working cooperatively with others and within codes of conduct.
  2. Work decisions made by staff within their agreed range of responsibility and council's code of conduct are supported.
Council's goals and objectives are achieved to the best ability of individual staff members working cooperatively with others and within codes of conduct.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work decisions made by staff within their agreed range of responsibility and council's code of conduct are supported.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and maintain relevant competencies in a changing environment

  1. Current knowledge of the issues facing council's operations and environment and of local, regional, national and international innovations is maintained.
  2. Evaluation of own management practices and development needs is regularly undertaken and strategies to achieve own development objectives are developed and implemented.
Current knowledge of the issues facing council's operations and environment and of local, regional, national and international innovations is maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluation of own management practices and development needs is regularly undertaken and strategies to achieve own development objectives are developed and implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote and monitor a fair and equitable workplace

  1. Equal employment opportunity and anti-discrimination policies are developed that clearly outline council's commitment to them and how the relevant legislation is implemented.
  2. Equal employment opportunity and anti-discrimination policies are implemented.
  3. Compliance with equal employment opportunity and anti-discrimination legislation is assessed and corrective action is undertaken when necessary.
  4. Specialist advice is obtained in a timely manner to meet legislative, staff and council policy requirements.
  5. Policies and procedures are reviewed to ensure they support the achievement of council's goals and objectives and meet legislative requirements.
  6. Consultative structures are developed and maintained in accordance with legislative and council policy requirements.
  7. Council's reward and pay structure is developed, maintained and regularly reviewed to support the achievement of council's goals and objectives and the career needs of employees.
Equal employment opportunity and anti-discrimination policies are developed that clearly outline council's commitment to them and how the relevant legislation is implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equal employment opportunity and anti-discrimination policies are implemented.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compliance with equal employment opportunity and anti-discrimination legislation is assessed and corrective action is undertaken when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Specialist advice is obtained in a timely manner to meet legislative, staff and council policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Policies and procedures are reviewed to ensure they support the achievement of council's goals and objectives and meet legislative requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consultative structures are developed and maintained in accordance with legislative and council policy requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's reward and pay structure is developed, maintained and regularly reviewed to support the achievement of council's goals and objectives and the career needs of employees.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated

Critical aspects of evidence to be considered

The demonstrated ability to:

design and implement organisational structures, policies, processes and activities to ensure achievement of council's goals and objectives

be significantly involved in the development, support and encouragement of council staff

establish and maintain effective relations with peers and other managers

Context of assessment

May be undertaken on the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Consistent evidence across a range of human resources management and organisational improvement activities and practices.

Resource implications

Access to a workplace or case study that provides the following resources:

copies of relevant legislation

council policies and procedures with special reference to industrial relations, human resources, competitive tendering and competition, equal employment opportunity, anti-discrimination and education and training

strategic plans

real or simulated consultation process

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

written and verbal communication

counselling, presentation, negotiation, consultation and conciliation

development, interpretation, review and implementation of policy

effective management, organisational review and quality and continuous improvement practices

problem solving

cost-benefit analysis

people management and development practices

Required Knowledge

council's political, social, economic and environmental context

council's strategic and business plans, goals and objectives

relevant sections of local government act

local government award and enterprise agreements

relevant sections of industrial legislation

equal employment opportunity and anti-discrimination legislation and policies

council industrial relations and human resources policies and procedures

effective management principles

organisation behaviour principles, including the relationship between strategy and structure

quality and continuous improvement principles

ethics and public accountability

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Goals and objectives of the organisation may relate to:

productivity

career development opportunities for staff

efficiency

quality services and facilities

succession planning

Feedback may include:

periodic performance appraisal reviews

individual informal discussions

staff surveys and questionnaires

Specialist advice may be obtained from:

internal human resources specialists

external consultants