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Evidence Guide: LGACORE603B - Represent council's role and value in the community

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGACORE603B - Represent council's role and value in the community

What evidence can you provide to prove your understanding of each of the following citeria?

Build and maintain internal and external networks

  1. Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies.
  2. Relationships with stakeholders are formed to provide identifiable benefits to council and the community.
  3. Opportunities to share resources and expertise with stakeholders are identified and utilised.
Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relationships with stakeholders are formed to provide identifiable benefits to council and the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to share resources and expertise with stakeholders are identified and utilised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the council and advocate its mission, strategies and activities

  1. Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding.
  2. Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness.
  3. Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner.
  4. Credible and effective relations with other levels of government are developed and maintained.
Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Credible and effective relations with other levels of government are developed and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and build rapport with stakeholders

  1. Individuals and groups within the community who have an interest in the operation and outcomes of council are identified.
  2. Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned.
  3. Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives.
  4. Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources.
Individuals and groups within the community who have an interest in the operation and outcomes of council are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to stakeholders

  1. Advice is given in accordance with relevant council policies, needs and legislative responsibilities.
  2. Advice is provided promptly and in the context of council's policies and interests.
  3. Confidentiality requirements are adhered to.
  4. Responses to requests for information are prepared promptly and accurately.
Advice is given in accordance with relevant council policies, needs and legislative responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided promptly and in the context of council's policies and interests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality requirements are adhered to.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responses to requests for information are prepared promptly and accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise and coordinate with other organisations and councils

  1. Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort.
  2. Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council.
Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Build and maintain internal and external networks

  1. Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies.
  2. Relationships with stakeholders are formed to provide identifiable benefits to council and the community.
  3. Opportunities to share resources and expertise with stakeholders are identified and utilised.
Formal and informal networks are established and utilised as communication channels in accordance with council plans and policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relationships with stakeholders are formed to provide identifiable benefits to council and the community.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to share resources and expertise with stakeholders are identified and utilised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Represent the council and advocate its mission, strategies and activities

  1. Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding.
  2. Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness.
  3. Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner.
  4. Credible and effective relations with other levels of government are developed and maintained.
Council's message is communicated accurately and in a clear, considerate and confident manner, addressing stakeholders' concerns and ensuring their understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Council's representation is promoted and sought on external bodies that impact on its efficiency and effectiveness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Opportunities to promote the council through media and within the community are utilised in a positive and constructive manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Credible and effective relations with other levels of government are developed and maintained.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and build rapport with stakeholders

  1. Individuals and groups within the community who have an interest in the operation and outcomes of council are identified.
  2. Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned.
  3. Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives.
  4. Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources.
Individuals and groups within the community who have an interest in the operation and outcomes of council are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interactions with stakeholders are conducted in a manner that safeguards the interests of all concerned.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Stakeholders are consulted on matters of common interest with the view to obtaining support for council goals and objectives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relationships are developed with stakeholders that provide identifiable benefits to council and the community through shared expertise and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice to stakeholders

  1. Advice is given in accordance with relevant council policies, needs and legislative responsibilities.
  2. Advice is provided promptly and in the context of council's policies and interests.
  3. Confidentiality requirements are adhered to.
  4. Responses to requests for information are prepared promptly and accurately.
Advice is given in accordance with relevant council policies, needs and legislative responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is provided promptly and in the context of council's policies and interests.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confidentiality requirements are adhered to.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Responses to requests for information are prepared promptly and accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise and coordinate with other organisations and councils

  1. Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort.
  2. Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council.
Liaison and coordination with other organisations and councils are undertaken in areas of common interest to optimise resource usage and mutual benefits and to eliminate duplication of effort.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback from other organisations, councils and personnel is obtained and used as an aid to improving the effectiveness and efficiency of council.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

This unit requires active representation of council's mission and services, which includes the demonstrated ability to:

communicate council plans, objectives and activities clearly, accurately and positively

promote council interests consistently to internal and external clients and stakeholders.

Context of assessment

May be undertaken on the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Consistent evidence across a range of networking, promotional and marketing activities and practices.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

real or simulated consultation process with council stakeholders

materials on networking processes, marketing and promotion.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

verbal communication, presentation and negotiation

consultation and liaison

marketing, promotion and utilising and working with the media

written communication, including reports and media releases

Required Knowledge

council's political, social, economic and environmental context

council's strategic and business plans, goals, objectives, policies and procedures

council operations

marketing principles and promotional strategies, including planning special events

freedom of information and confidentiality

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Network channels may include:

community groups

government officials, ministers and advisers

local government associations

small and medium-sized businesses

Stakeholders may include:

municipality and its constituents

new and potential community groups

small business associations

local government associations

retail groups

environmental associations

Personnel may include:

legal advisers

marketing and promotions personnel