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Evidence Guide: LGAEHRR203B - Support maintenance of public behaviour in areas under council control

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAEHRR203B - Support maintenance of public behaviour in areas under council control

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to public information initiatives

  1. Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.
  2. Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.
  3. Agreement to comply with relevant regulations is obtained from members of the public where possible.
  4. Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.
Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply with relevant regulations is obtained from members of the public where possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in the enforcement of council ordinances/orders and other regulations

  1. Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.
  2. Appropriate assistance or clarification is requested when necessary.
  3. Incidents are recorded according to council requirements.
Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate assistance or clarification is requested when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incidents are recorded according to council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in crowd control to ensure public safety

  1. Members of the public are informed of relevant public-safety requirements in an appropriate manner.
  2. Agreement to comply is gained wherever possible.
  3. Assistance of, and coordination with, other services is accessed through relevant chain of command.
  4. Distressed people are dealt with appropriately.
  5. Established emergency management procedures are followed under relevant supervision.
Members of the public are informed of relevant public-safety requirements in an appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply is gained wherever possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance of, and coordination with, other services is accessed through relevant chain of command.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distressed people are dealt with appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Established emergency management procedures are followed under relevant supervision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to public information initiatives

  1. Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.
  2. Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.
  3. Agreement to comply with relevant regulations is obtained from members of the public where possible.
  4. Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.
Members of the public are informed in an appropriate manner of their responsibilities in using recreational facilities or other areas under council control.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Members of the public are informed, in a manner that promotes understanding, of the content of relevant regulations and of the consequences of failing to comply.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply with relevant regulations is obtained from members of the public where possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inability or indisposition to comply is recognised and appropriate action is taken or recommended to other officers in accordance with council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in the enforcement of council ordinances/orders and other regulations

  1. Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.
  2. Appropriate assistance or clarification is requested when necessary.
  3. Incidents are recorded according to council requirements.
Enforcement is undertaken appropriate to level of delegated authority, legislative requirements, group or crowd composition and council policy, and after having encouraged voluntary compliance where applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate assistance or clarification is requested when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incidents are recorded according to council requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist in crowd control to ensure public safety

  1. Members of the public are informed of relevant public-safety requirements in an appropriate manner.
  2. Agreement to comply is gained wherever possible.
  3. Assistance of, and coordination with, other services is accessed through relevant chain of command.
  4. Distressed people are dealt with appropriately.
  5. Established emergency management procedures are followed under relevant supervision.
Members of the public are informed of relevant public-safety requirements in an appropriate manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agreement to comply is gained wherever possible.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance of, and coordination with, other services is accessed through relevant chain of command.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distressed people are dealt with appropriately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Established emergency management procedures are followed under relevant supervision.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Contribution to public safety is maintained.

Relevant regulations, ordinances and orders are enforced effectively.

Actions and communications are referred to supervisory and or specialist personnel for approval in a discrete manner.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables.

Resource implications

Access to a workplace or simulated case study that encompasses:

local government legislation, policies and procedures

real or simulated incidents in a range of contexts, employing techniques that support voluntary compliance

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

crowd behaviour

implications of cultural and language diversity

mediation

conflict resolution

assertion

dealing with offensive behaviour

verbal and written communication skills, including with non-English speakers

using equipment and computers

team work

Required Knowledge

relevant council ordinances and orders

local government legislation, policies and procedures

consequences of non-compliance

clarification of voluntary compliance

council legal authority and limits

personal responsibilities and liability

local environmental conditions, terrain, facilities, demographics and current events

relevant emergency management procedures and the role of emergency services

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Appropriate manner may include recognising:

age, culture and linguistic background of member of the public

the seriousness of the offence

Facilities or other areas under council control may include:

beach

wet and dry recreational facilities

parking

community care facilities

buildings

depots

workshops

Informing public may include:

flags

signs

pamphlets

loudspeakers and public address systems

verbal instructions

posters

Inability or indisposition may include:

illness, injury or disability

threat or danger posed by other people or events

Group or crowd composition may include:

size, age, culture and linguistic background

perceived or claimed reason for using the area

Distressed people may include:

lost children

older or confused people

distressed parents

injured, afraid or threatened people