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Evidence Guide: LGAEHRR402A - Respond to environmental health complaints

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGAEHRR402A - Respond to environmental health complaints

What evidence can you provide to prove your understanding of each of the following citeria?

Contact complainant to gather and provide information

  1. Notifications of environmental health issues are received and recorded.
  2. Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members.
  3. For designated complaints, complainant is contacted and relevant details are gathered and recorded.
  4. Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice.
Notifications of environmental health issues are received and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

For designated complaints, complainant is contacted and relevant details are gathered and recorded.

Completed
Date:

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Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice.

Completed
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Plan preliminary investigation of complaints

  1. Preliminary investigation activities are identified and planned in consultation with team members and according to council policy.
  2. Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared.
  3. Contingency plans for dealing with potential conflict are considered and discussed with senior team members.
Preliminary investigation activities are identified and planned in consultation with team members and according to council policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

Contingency plans for dealing with potential conflict are considered and discussed with senior team members.

Completed
Date:

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Conduct and report on preliminary investigations

  1. Investigation is carried out efficiently and effectively according to council policy and advice from senior team members.
  2. On-site discovery of issues beyond the authority of the investigator are referred to senior team members.
  3. Data and information are collected and recorded.
  4. Communications with community members are cordially conducted and potential conflicts managed effectively.
  5. Report is prepared and submitted to the team for information or direction.
  6. External authorities are notified, as required by council procedures.
  7. Complainant is advised of outcome or referred to senior officers according to council policy.
Investigation is carried out efficiently and effectively according to council policy and advice from senior team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On-site discovery of issues beyond the authority of the investigator are referred to senior team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data and information are collected and recorded.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications with community members are cordially conducted and potential conflicts managed effectively.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report is prepared and submitted to the team for information or direction.

Completed
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Teacher:		 Evidence:

 

 

 

 

 

 

 

External authorities are notified, as required by council procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complainant is advised of outcome or referred to senior officers according to council policy.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

analyse complaints and select appropriate responses

conduct communication with complainants and community members efficiently and effectively, managing potential conflict effectively

plan and conduct preliminary investigations and data gathering efficiently and effectively

refer issues beyond the authority of the investigator to senior team members and notify external authorities as required

collect, record and report data and information according to council procedures.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

copies of federal, state or local government legislation, including Health Acts and environmental protection

appropriate Australian standards

professional journals and reports

council policies, procedures and guidelines

relevant data sources

relevant authorities.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

conducting investigations according to council policy

using data gathering equipment, such as sound-level meters, sample containers and digital cameras

reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role

communicating and liaising with professional practitioners

demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds

problem solving and conflict management

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law

using technology relevant to the job/role, which may include the use of computers and other relevant office technology

record keeping

report writing.

Required Knowledge

common environmental health issues and their effect on the community and the environment

relevant environmental health legislation

relevant council policies and procedures

methods for data gathering and recording

conflict resolution strategies.

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Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Environmental health issues may include:

air, water or land pollution

pest or vector control

excessive noise

intensity of insects or pest animals

implications of seasonal conditions

stray animals

contaminated sites.

Relevant legislation and council procedures may include:

federal, state or territory and local government legislation, including the Health Act and Australian standards

professional journals and reports

environmental protection legislation

public and environmental health legislation

local government legislation

council policies, procedures and guidelines

strategic, business and management plans

local ordinances, laws and by-laws.

Data may include:

air, soil and water samples

noise level readings

dates and times of nuisance

degree of disturbance or annoyance

observation of:

pests or evidence of pests

insects

mould

rubbish

sharps

water

stray animals

pollution.

External authorities may include:

police and emergency services

environmental protection authority

water authorities

justice department

conservation authorities

industry

local government departments

community services

youth services

aged services.

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