The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Determine community needs and service expectations
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Extensive research and community consultation are undertaken to determine current and future services required by constituents. Completed |
Evidence:
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Mechanisms for open and ongoing consultation and feedback from constituents, internal council staff and elected members are established and maintained. Completed |
Evidence:
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Recommended or anticipated changes to services are communicated to senior management and stakeholders for discussion and approval. Completed |
Evidence:
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Involvement of constituents and other community members is continuously facilitated in determining new initiatives. Completed |
Evidence:
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Establish and implement performance measurement strategies
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Financial and non-financial performance measures and evaluation criteria for specific program or service delivery are established and agreed upon by relevant stakeholders and communicated to relevant staff and service providers. Completed |
Evidence:
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Appropriate financial and non-financial benchmarks are determined and agreed to by relevant stakeholders. Completed |
Evidence:
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Where applicable, tender and contract specifications are developed and expressed clearly, concisely and unambiguously. Completed |
Evidence:
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Services are monitored to ensure that they effectively and efficiently meet identified needs and service expectations. Completed |
Evidence:
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Feedback from customers is communicated to relevant areas within council and incorporated into performance reviews. Completed |
Evidence:
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Trends in customer/stakeholder satisfaction and service usage are monitored to identify opportunities for improvements to services or processes. Completed |
Evidence:
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Issues of responsiveness and accessibility are reviewed and reported upon accordingly. Completed |
Evidence:
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Facilitate accountability for service outcomes
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Project management systems, reporting mechanisms and processes are established and communicated to service providers. Completed |
Evidence:
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Results of all service reviews against desired targets are reported according to standard organisational procedures. Completed |
Evidence:
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Tenders and contracted works are regularly monitored and adverse variations in established performance targets are immediately addressed. Completed |
Evidence:
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Quality and efficiency of operational processes are measured and documented. Completed |
Evidence:
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Service shortfalls are analysed and resolved within council service protocols. Completed |
Evidence:
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Develop and implement change management processes
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Need for change in organisational processes or work culture to support service delivery is identified. Completed |
Evidence:
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Change process to address the need is identified and implemented. Completed |
Evidence:
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Changes to operational processes or services delivered are recommended and communicated to appropriate personnel with supporting information. Completed |
Evidence:
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Staff members are adequately informed of improvement plans, their goals and changes to operational procedures. Completed |
Evidence:
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Appropriate methods are employed to gain commitment for change. Completed |
Evidence:
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Improvement projects are implemented within agreed timelines and coordinated effectively. Completed |
Evidence:
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Effectiveness and benefits of implemented changes are monitored and reported accordingly. Completed |
Evidence:
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Outcomes of improvements are reviewed and used for further learning and continuous improvement by being shared with other departments. Completed |
Evidence:
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